Job summary
Birmingham Women's Hospital Switchboard Operators required. Part time afternoon/evening vacancy, permanent position to work within the Switchboard Department.
Monday Hrs Tuesday Hrs Wednesday Hrs Thursday Hrs Friday Hrs Saturday Hrs Sunday Hrs 15:00-20:00 4.5 OFF 0 12:30-18:30 5.5 14:00-20:00 5.5 15:30-20:00 4 OFF 0 OFF 0
Main duties of the job
Answering calls
Transferring calls
Dealing with Patients
Reception Duties
Answering Crash Calls
Receiving deliveries
Using Switchboard Telephone operation system
Additional administration duties including preparation of rosta's
About us
BWC Management Services Limited (also known as Vital Services) is a wholly-owned subsidiary company of Birmingham Women's and Children's NHS Foundation Trust (BWC). The sole focus of Vital Services is the provision of estates and facilities services and, most importantly, the staff who provide these crucial services who are fundamental to the Trust being able to deliver world-class care. All Estates, Medical Engineering and Facilities staff are employed directly by Vital Services and although not NHS employees, are very much part of the BWC family, working together to be a world-leading team, providing world-leading care.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at BWC Management Services Limited.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at BWC Management Services Limited.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- Good standard of education e.g. G.C.S.E English of equivalent
Experience
Essential
- Previous General office/administration/ switchboard/ reception experience
Knowledge and Skills
Essential
- Ability to work in a pressurised situation. Able to prioritise work.
- Able to follow specific procedures.
- To use own initiative at all times.
- Previous experience in dealing with general public, face to face or over the phone.
- An ability to communicate, both verbally and in writing in a concise and clear way with a wide variety of individuals and organisations.
Person Specification
Qualifications
Essential
- Good standard of education e.g. G.C.S.E English of equivalent
Experience
Essential
- Previous General office/administration/ switchboard/ reception experience
Knowledge and Skills
Essential
- Ability to work in a pressurised situation. Able to prioritise work.
- Able to follow specific procedures.
- To use own initiative at all times.
- Previous experience in dealing with general public, face to face or over the phone.
- An ability to communicate, both verbally and in writing in a concise and clear way with a wide variety of individuals and organisations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
