Job summary
Domestic Facilities Team Leader
We have an exciting opportunity for a Domestic Team Leader to work in a dynamic environment providing high-quality domestic services within the Birmingham Children's Hospital Facilities Department.
Responsible for assisting the Deputy Facilities Operational Manager in the day-to-day running and organisation of the Domestic Services Department to provide an efficient and high standard of Domestic Services as outlined in the Domestic and National cleaning standards specifications (2021).
Daily responsibility for Domestic Supervisors and domestic Facilities Assistants working in defined areas. To be responsible for a high standard of personal hygiene and good housekeeping.
You will need to be friendly, approachable and a hard-working team player with a calm and mature approach to work and the ability to motivate and lead the team. Ideally, you will have previous experience in a Team Leader or supervisory role. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages the bonding of team members, and demonstrates flexibility. You must be able to interact effectively with your team to ensure a first-class experience and promotea proactive, and most importantly have a ''can-do'' attitude.
Hours of working will be morning and evening amounting to 36.7 hours per week.
For questions and enquiries please contact: Tina Small - Deputy Facilities Operational Manager - tina.small1@nhs.net
Main duties of the job
General
- To ensure all areas for monitoring are conducted within the timescale required and rectifications are completed within timeframes.
- To liaise with Site Leads, Domestic Leads and Estates Leads to ensure that all failures are rectified.
- To manage all actions following the audits by overseeing the action plans managing all outstanding and escalating any issues through the correct escalation process.
- To contribute to the continual improvement of audit elements where services can be improved to best support the Services and clinical teams.
- To advise the team leader /assistant facilities manager of any areas of concern, such a repeated failure.
- Communicating goals and deadlines to team members
- To identify any trends in non-conformances and devise action plans to monitor the effectiveness of action plans.
- To assure accurate cleanliness standards across the Trust through high-quality auditing.
- To keep the star rating posters etc. up to date at each site/ward.
- To conduct additional spot checks on team members and supervisors ensuring correct compliance is being observed by assessing team performance and providing feedback to employees.
About us
BWC Management Services Limited (also known as Vital Services) is a wholly-owned subsidiary company of Birmingham Womens and Childrens NHS Foundation Trust (BWC). The sole focus of Vital Services is the provision of estates and facilities services and, most importantly, the staff who provide these crucial services who are fundamental to the Trust being able to deliver world-class care. All Estates, Medical Engineering and Facilities staff are employed directly by Vital Services and although not NHS employees, are very much part of the BWC family, working together to be a world-leading team, providing world-leading care.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at BWC Management Services Limited.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at BWC Management Services Limited.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Desirable
- Health & Safety Auditing Qualification
Skills
Essential
- Good customer care skills with strong sense of team focus
- Must be professional, punctual, and reliable
- Must be focused on supporting and developing team members.
- To monitor and provide continual support for staff development and growth.
- Must have active listening abilities for team members.
- Must be able to resolve conflict and obstacles
- Must be willing to adapt to operational needs and hours of work when required.
- Must be able to identify acceptable to non-acceptable with cleaning standards as per National cleaning Standards 2021
- Delegating Tasks
- Must be willing to adapt to operational needs and hours of work when required.
- Able to prioritise workload.
- Able to plan and liaise with clinical leads on joint audits schedules
- Demonstrate ability to prioritise and manage time, people and resources to deliver required outcomes
- To be able to communicate clearly to team members to feedback to members audit results.
- To be able and confidential to report back to clinical leads and estates departments on audit findings.
- To be able to motivate and drive team members forward.
- To be able to support with training needs of team members and encourage teamwork .
- Knowledge of EDI
- To be able to access information on data systems as and when required.
- To update weekly reports on results that identify trends patterns or areas of concerns
- Must be able to perform physically demanding job able to inspect and checks all areas of site audits.
- Ability to audit all areas on site .
- Must be able to have the ability to stand for long periods of time during auditing process .
- Must be able to support team members in all cleaning aspects as and when services needs are required.
Desirable
- Well-developed leadership and motivational skills
- emotional intelligence, flexibility and understanding
- Promote a proactive, can- do attitude
- Demonstration of showing consistency and appreciation for teams contribution
- Excellent analytical and judgement skills demonstrating an ability to interrupt and act upon information
- Managing, organising, guiding, and performing planning for the teams to achieve targets
- An understanding of demonstrating empathy for team members
- Experience of Communicating effectively.
- Proven experience of working to improve team morale with compassion in difficult times.
- To have completed EDI course and inclusion panel training
- Able to advise team on poor practice observed
- To use software as and when desired
- Ability to use the Time & Attendance payroll system
- Ability to use ESR
- Ability to use PAM (Attendance and absence management
Knowledge/Experience
Essential
- Experience of working in a role requiring self-management to meet deadlines.
- To understand the role and associated work procedures Minimum of 2 years' experience in a facilities service as a supervisor
- Experience of HR Policies
Desirable
- Experience of working in a similar role or discipline
- Proven experience creating distributing and managing action plans.
- Experience of writing high-quality reports
- Documentation of undertaking formal stage.
Person Specification
Qualifications
Desirable
- Health & Safety Auditing Qualification
Skills
Essential
- Good customer care skills with strong sense of team focus
- Must be professional, punctual, and reliable
- Must be focused on supporting and developing team members.
- To monitor and provide continual support for staff development and growth.
- Must have active listening abilities for team members.
- Must be able to resolve conflict and obstacles
- Must be willing to adapt to operational needs and hours of work when required.
- Must be able to identify acceptable to non-acceptable with cleaning standards as per National cleaning Standards 2021
- Delegating Tasks
- Must be willing to adapt to operational needs and hours of work when required.
- Able to prioritise workload.
- Able to plan and liaise with clinical leads on joint audits schedules
- Demonstrate ability to prioritise and manage time, people and resources to deliver required outcomes
- To be able to communicate clearly to team members to feedback to members audit results.
- To be able and confidential to report back to clinical leads and estates departments on audit findings.
- To be able to motivate and drive team members forward.
- To be able to support with training needs of team members and encourage teamwork .
- Knowledge of EDI
- To be able to access information on data systems as and when required.
- To update weekly reports on results that identify trends patterns or areas of concerns
- Must be able to perform physically demanding job able to inspect and checks all areas of site audits.
- Ability to audit all areas on site .
- Must be able to have the ability to stand for long periods of time during auditing process .
- Must be able to support team members in all cleaning aspects as and when services needs are required.
Desirable
- Well-developed leadership and motivational skills
- emotional intelligence, flexibility and understanding
- Promote a proactive, can- do attitude
- Demonstration of showing consistency and appreciation for teams contribution
- Excellent analytical and judgement skills demonstrating an ability to interrupt and act upon information
- Managing, organising, guiding, and performing planning for the teams to achieve targets
- An understanding of demonstrating empathy for team members
- Experience of Communicating effectively.
- Proven experience of working to improve team morale with compassion in difficult times.
- To have completed EDI course and inclusion panel training
- Able to advise team on poor practice observed
- To use software as and when desired
- Ability to use the Time & Attendance payroll system
- Ability to use ESR
- Ability to use PAM (Attendance and absence management
Knowledge/Experience
Essential
- Experience of working in a role requiring self-management to meet deadlines.
- To understand the role and associated work procedures Minimum of 2 years' experience in a facilities service as a supervisor
- Experience of HR Policies
Desirable
- Experience of working in a similar role or discipline
- Proven experience creating distributing and managing action plans.
- Experience of writing high-quality reports
- Documentation of undertaking formal stage.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
BWC Management Services Ltd
Address
Birmingham Children's Hospital
Steelhouse Ln, Queensway
Birmingham
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
