Job summary
An exciting opportunity to join our dynamic Urgent Care Management Team has become available. There are a number of opportunities available, both fixed term and permanent giving flexibility to successful applicants on career development.
The fixed term position will be a 12 month contract, with a view to development into a permanent position.
Business Manager roles within Urgent Care will give you the opportunity to experience a challenging, highly visible role within the urgent care system whilst being supported by the wider Urgent Care Management Team. It is an exciting time to join our team our new Emergency Department Facility is being built and we undergo preparation for the move!
These roles are key in managing discrete Urgent and Emergency Care Services across QAH and the Gosport Urgent Treatment Centre, as well as providing strong leadership to the Urgent Care Agenda in our local area at a system wide level working with our Integrated Care System colleagues. This role will build on the strong foundations laid by the Urgent Care Management Team to bring system partners together to work collaboratively and provide the best services to our patients.
These opportunities are high profile, very visible and influential - and would suit an experienced business manager looking to expand their experience and exposure.
Main duties of the job
- Monitor daily demand and capacity across ED and UTC sites.
- Identify pressure points as a result of demand or capacity, and develop potential solutions to alleviate.
- Create cross-organisational Business Continuity Plans (BCPs) to be utilised in times of heightened system pressure / service failure.
- Identify, in collaboration with Service Providers, when trigger points are reached to enact multi-provider BCPs.
- Devise an appropriate mechanism to redeploy staff to other services in times of pressure / service failure.
- Coordinate the redeployment of staff, and subsequent return to host provider, if the redeployment of staff is an agreed response by all providers.
- Implement effective clinical governance arrangements to support safe and consistent provision.
- Implement effective Information Governance arrangements to support safe and consistent provision.
- Review workforce requirements across the totality of provision and form recommendations to create a more consistent, resilient service offering.
- Standardise the hours and service provision across the three UTCs.
- Support the implementation of standardised specification and clinical governance.
- Involve staff and clinical leadership to drive improvements in patient experience and service developments to maximise the effective use of services.
About us
The Trust is committed to driving excellence in care for our patients and communities and was rated good by the Care Quality Commission report published 2020 and became a University Hospital. We are ranked as the third in the country for research; embedding education and training across the organisation and we continuously strive to achieve our core values which are at the heart of everything we do. The Trusts main hub is the Queen Alexandra Hospital, starting life as a military hospital over a century ago and now one of the largest hospitals on the south coast and you may have seen us on the TV series Nurses on the Ward. The Trust provides comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. The Trust employs over 8,000 staff and are #ProudtobePHU; our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our hospital stronger. If you share our values and our enthusiasm for providing outstanding care and support for patients, colleagues and our community you will find a home at PHU. In recruiting for our team, we welcome the unique contributions that you can bring in
terms of your education, opinions, culture, ethnicity, race, sex, gender
identity and expression, nation of origin, age, languages spoken, veterans
status, colour, religion, disability, sexual orientation and beliefs.
Job description
Job responsibilities
As part of the joint working initiative, system partners have developed a UTC Joint Operations Team (JOT) which is an operations-focused group whose membership is a triumvirate of UTC providers within the Portsmouth and South East Hampshire (PSEH) health and care system. The UTC providers are: Practice Plus Group (PPG) delivering the St Marys UTC; Portsmouth Hospital University Trust (PHU) delivering the Gosport War Memorial UTC; and Southern Health Foundation Trust (SHFT) delivering the Petersfield UTC.
In addition to the triumvirate of UTC providers, the JOT will also work in collaboration with: South Hampshire Primary Care Alliance (SHPCA); Portsmouth Primary Care Alliance (PPCA); and the commissioners of UTC services, Hampshire, Southampton, and Isle of Wight Clinical Commissioning Group and Portsmouth Clinical Commissioning Group.
Key Responsibilities:
- To enable them to execute this responsibility the post holder is expected to provide proactive and visible leadership. Leadership will span four key areas; service leadership, people and personal leadership, quality leadership and collaborative leadership.
- All senior leaders are expected to work as part of a cohesive team and, when necessary, to take lead responsibility for corporate issues outside their immediate sphere of responsibility in order to achieve the corporate objectives of the Trust.
- In addition to the expectations detailed in the shared core functions the post holder should ensure the following:
Corporate
- With the Clinical Specialty Lead and the Modern Matron, provide leadership to the Speciality and contribute to developing the strategic direction of the Speciality.
- Be accountable for the operational management of the Speciality.
- Take shared corporate responsibility for the financial performance of the Care Group, including the achievement of financial targets, balancing the potentially conflicting demands of budgetary requirements and clinical standards with each speciality allotted to the post.
- Ensure that there is Speciality level commitment to develop plans to move the Trust to 7/7 working.
- Report to the monthly performance review on Speciality performance.
- Represent the Speciality at local levels, developing partnerships, sharing best practice and integrating this knowledge within the Trust.
- Participate in the on-call rota for the Division and be available for weekend working when required. Participate in the 7/7 working rota and the on-call rota for the Trust and be available for weekend working when required.
- Set an example to other staff through own personal behaviours.
Operational
- Provide effective and visible leadership and direction at all times in the operation and delivery of all services with the Speciality, including timely delivery of national and local access targets and objectives.
- Keep the Care Group General Manager abreast of relevant day to day matters relating to services and issues where there are areas of challenge/concern.
- Ensure full compliance with the Trusts Assurance Framework and any related standards including assurance on all corporate and clinical risks.
- Work with the Clinical Specialty Lead, the Modern Matron and Speciality teams to secure clinical engagement in the day to day activities of the Trust, and in performance improvements and service developments, working with the leads in other Specialities where appropriate.
- Promote innovation and quality improvement to ensure best-practice services for patients and positive working experience for staff.
- Ensure that business development opportunities for the delivery of patient services are explored, agreed and implemented.
- Ensure that the Speciality structure is fit for purpose to deliver Care Group and Divisional requirements.
- Work with other Business Managers that sit within the Speciality Groups in the delivery of their specialty access standards and the delivery of the local business plan.
- With the Care Group General Manager, lead the Speciality annual budget setting process and delivery of savings targets.
Functional Leadership
- Ensure that appraisals and personal development plans are regularly carried out and reviewed.
- Provide functional day to day leadership and support to the Speciality.
- Lead on the monitoring and management of all access standards for the Speciality.
- Provide direction and leadership to the Speciality team, ensuring that services provided are appropriate and continuously developed and that they contribute effectively to the performance of the Trust.
- Ensure annual objectives are agreed with all staff within the Speciality and ensure that all staff are appraised, trained and developed.
- Encourage a culture where employees are empowered to take personal responsibility, are well motivated and able to understand and commit themselves to the objectives of the Trust.
People and Organisational Development
- Ensure the Speciality develops its workforce strategies and develops comprehensive workforce plans sufficient to meet the Divisions strategic objectives.
- Ensure good people management practice and effective team working is operating across the Speciality and support the improvement of cross-Speciality working.
- Ensure all people related key performance indicators are achieved.
- Ensure feedback secured via the national staff survey, and any local staff surveys, are acted upon to deliver a continuous improvement in the staff experience.
- Promote a learning and coaching culture based on openness, learning and continuous improvement and support continuing personal development.
- Support the development of organisational processes and systems to improve organisational effectiveness.
Financial Management
- Manage the Specialities budget in line with standing financial instructions and standing orders.
- Deliver efficiency improvements and costs savings to meet the Trusts annual financial plan.
- Develop longer-term efficiency improvement plans to support the Trusts long-term financial model requirements and regulator risk rating.
Strategic and Service Planning
Through the tripartite partnership with the Clinical Specialty Lead and Modern Matron:
- Ensure strategic and annual plans for the Specialty are developed and contribute to the development of the Trusts strategic and annual plan.
- Ensure annual objectives for the Specialty are agreed, which support the achievement of the Care Groups plans.
- Ensure a strategy for improvement of services within the Specialty is agreed, which incorporates Trust initiatives including all aspects of clinical governance with the focus on the patient.
- Prepare robust full business cases to develop or sustain services in line with the strategic direction of the Trust.
Job description
Job responsibilities
As part of the joint working initiative, system partners have developed a UTC Joint Operations Team (JOT) which is an operations-focused group whose membership is a triumvirate of UTC providers within the Portsmouth and South East Hampshire (PSEH) health and care system. The UTC providers are: Practice Plus Group (PPG) delivering the St Marys UTC; Portsmouth Hospital University Trust (PHU) delivering the Gosport War Memorial UTC; and Southern Health Foundation Trust (SHFT) delivering the Petersfield UTC.
In addition to the triumvirate of UTC providers, the JOT will also work in collaboration with: South Hampshire Primary Care Alliance (SHPCA); Portsmouth Primary Care Alliance (PPCA); and the commissioners of UTC services, Hampshire, Southampton, and Isle of Wight Clinical Commissioning Group and Portsmouth Clinical Commissioning Group.
Key Responsibilities:
- To enable them to execute this responsibility the post holder is expected to provide proactive and visible leadership. Leadership will span four key areas; service leadership, people and personal leadership, quality leadership and collaborative leadership.
- All senior leaders are expected to work as part of a cohesive team and, when necessary, to take lead responsibility for corporate issues outside their immediate sphere of responsibility in order to achieve the corporate objectives of the Trust.
- In addition to the expectations detailed in the shared core functions the post holder should ensure the following:
Corporate
- With the Clinical Specialty Lead and the Modern Matron, provide leadership to the Speciality and contribute to developing the strategic direction of the Speciality.
- Be accountable for the operational management of the Speciality.
- Take shared corporate responsibility for the financial performance of the Care Group, including the achievement of financial targets, balancing the potentially conflicting demands of budgetary requirements and clinical standards with each speciality allotted to the post.
- Ensure that there is Speciality level commitment to develop plans to move the Trust to 7/7 working.
- Report to the monthly performance review on Speciality performance.
- Represent the Speciality at local levels, developing partnerships, sharing best practice and integrating this knowledge within the Trust.
- Participate in the on-call rota for the Division and be available for weekend working when required. Participate in the 7/7 working rota and the on-call rota for the Trust and be available for weekend working when required.
- Set an example to other staff through own personal behaviours.
Operational
- Provide effective and visible leadership and direction at all times in the operation and delivery of all services with the Speciality, including timely delivery of national and local access targets and objectives.
- Keep the Care Group General Manager abreast of relevant day to day matters relating to services and issues where there are areas of challenge/concern.
- Ensure full compliance with the Trusts Assurance Framework and any related standards including assurance on all corporate and clinical risks.
- Work with the Clinical Specialty Lead, the Modern Matron and Speciality teams to secure clinical engagement in the day to day activities of the Trust, and in performance improvements and service developments, working with the leads in other Specialities where appropriate.
- Promote innovation and quality improvement to ensure best-practice services for patients and positive working experience for staff.
- Ensure that business development opportunities for the delivery of patient services are explored, agreed and implemented.
- Ensure that the Speciality structure is fit for purpose to deliver Care Group and Divisional requirements.
- Work with other Business Managers that sit within the Speciality Groups in the delivery of their specialty access standards and the delivery of the local business plan.
- With the Care Group General Manager, lead the Speciality annual budget setting process and delivery of savings targets.
Functional Leadership
- Ensure that appraisals and personal development plans are regularly carried out and reviewed.
- Provide functional day to day leadership and support to the Speciality.
- Lead on the monitoring and management of all access standards for the Speciality.
- Provide direction and leadership to the Speciality team, ensuring that services provided are appropriate and continuously developed and that they contribute effectively to the performance of the Trust.
- Ensure annual objectives are agreed with all staff within the Speciality and ensure that all staff are appraised, trained and developed.
- Encourage a culture where employees are empowered to take personal responsibility, are well motivated and able to understand and commit themselves to the objectives of the Trust.
People and Organisational Development
- Ensure the Speciality develops its workforce strategies and develops comprehensive workforce plans sufficient to meet the Divisions strategic objectives.
- Ensure good people management practice and effective team working is operating across the Speciality and support the improvement of cross-Speciality working.
- Ensure all people related key performance indicators are achieved.
- Ensure feedback secured via the national staff survey, and any local staff surveys, are acted upon to deliver a continuous improvement in the staff experience.
- Promote a learning and coaching culture based on openness, learning and continuous improvement and support continuing personal development.
- Support the development of organisational processes and systems to improve organisational effectiveness.
Financial Management
- Manage the Specialities budget in line with standing financial instructions and standing orders.
- Deliver efficiency improvements and costs savings to meet the Trusts annual financial plan.
- Develop longer-term efficiency improvement plans to support the Trusts long-term financial model requirements and regulator risk rating.
Strategic and Service Planning
Through the tripartite partnership with the Clinical Specialty Lead and Modern Matron:
- Ensure strategic and annual plans for the Specialty are developed and contribute to the development of the Trusts strategic and annual plan.
- Ensure annual objectives for the Specialty are agreed, which support the achievement of the Care Groups plans.
- Ensure a strategy for improvement of services within the Specialty is agreed, which incorporates Trust initiatives including all aspects of clinical governance with the focus on the patient.
- Prepare robust full business cases to develop or sustain services in line with the strategic direction of the Trust.
Person Specification
Experience
Essential
- Previous and Successful operational management experience.
Desirable
- Experience gained at Operational management level within the Health Service sector.
- Proven successful track record in:
- supporting and sustaining transformational change within a complex organisation;
- translating business strategy into operational delivery;
- managing operating budgets and delivering financial surplus;
- leading and performance-managing teams and individuals.
Personal Qualities
Essential
- Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through.
- Ability to motivate, inspire and provide innovative solutions.
- Excellent judgement.
- Ability to achieve consistently good results in an inclusive and collaborative manner.
- Ability to work effectively in a complex and changing environment.
- Ability to work under pressure to demanding timetables.
- Understands the need to deliver short-term priorities and achieve long-term goals (sense of balance).
- High degree of political awareness.
- Displays innovative and lateral thinking.
- Prepared to work totally flexibly.
- High degree of self-awareness.
- Ability to maintain confidence, at all times.
- High levels of personal integrity and loyalty.
- Intellectual flexibility that enables the reasoned assessment of a situation and the ability to draw pragmatic conclusions.
- Ability to broad scan to keep abreast of developments in the Health Care sector.
- Ability to deal with confidential issues in a professional and sensitive manner.
Qualifications
Essential
- Graduate Level, or equivalent, academic or Healthcare professional qualification.
- Postgraduate qualification(s) or equivalent applied learning relating to Business Management, Finance, Accountancy, Marketing or People Management.
- Postgraduate (Masters) Qualification.
- Members of a clinical and/or management professional body.
- Evidence of continuing professional development.
Skills & Knowledge
Essential
- Highly developed operational leadership skills
- Ability to quickly establish effective working relationships and develop strong team working.
- Well developed interpersonal and facilitation skills, with ability to gain and maintain credibility with senior clinicians.
- Highly effective presentation skills and the ability to present well-reasoned and structured argument orally and in writing.
- Highly developed analytical skills.
- Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data.
- Ability to manage priorities in order to meet specific deadlines.
- Ability to hold direct and non direct reports to account.
Desirable
- Detailed knowledge of Clinical Quality and Safety methodologies.
- Detailed knowledge of Clinical and Corporate Governance frameworks, legislation and best practice.
- Detailed knowledge and understanding of clinical and corporate governance and risk management systems and processes.
Person Specification
Experience
Essential
- Previous and Successful operational management experience.
Desirable
- Experience gained at Operational management level within the Health Service sector.
- Proven successful track record in:
- supporting and sustaining transformational change within a complex organisation;
- translating business strategy into operational delivery;
- managing operating budgets and delivering financial surplus;
- leading and performance-managing teams and individuals.
Personal Qualities
Essential
- Tenacity: demonstrates high levels of self-belief, drive, enthusiasm and stamina to achieve goals and see things through.
- Ability to motivate, inspire and provide innovative solutions.
- Excellent judgement.
- Ability to achieve consistently good results in an inclusive and collaborative manner.
- Ability to work effectively in a complex and changing environment.
- Ability to work under pressure to demanding timetables.
- Understands the need to deliver short-term priorities and achieve long-term goals (sense of balance).
- High degree of political awareness.
- Displays innovative and lateral thinking.
- Prepared to work totally flexibly.
- High degree of self-awareness.
- Ability to maintain confidence, at all times.
- High levels of personal integrity and loyalty.
- Intellectual flexibility that enables the reasoned assessment of a situation and the ability to draw pragmatic conclusions.
- Ability to broad scan to keep abreast of developments in the Health Care sector.
- Ability to deal with confidential issues in a professional and sensitive manner.
Qualifications
Essential
- Graduate Level, or equivalent, academic or Healthcare professional qualification.
- Postgraduate qualification(s) or equivalent applied learning relating to Business Management, Finance, Accountancy, Marketing or People Management.
- Postgraduate (Masters) Qualification.
- Members of a clinical and/or management professional body.
- Evidence of continuing professional development.
Skills & Knowledge
Essential
- Highly developed operational leadership skills
- Ability to quickly establish effective working relationships and develop strong team working.
- Well developed interpersonal and facilitation skills, with ability to gain and maintain credibility with senior clinicians.
- Highly effective presentation skills and the ability to present well-reasoned and structured argument orally and in writing.
- Highly developed analytical skills.
- Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data.
- Ability to manage priorities in order to meet specific deadlines.
- Ability to hold direct and non direct reports to account.
Desirable
- Detailed knowledge of Clinical Quality and Safety methodologies.
- Detailed knowledge of Clinical and Corporate Governance frameworks, legislation and best practice.
- Detailed knowledge and understanding of clinical and corporate governance and risk management systems and processes.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
