Targeted Lung Health Check Co-ordinator

Job description

Job responsibilities

To provide administrative support to the Lung Health Check service. You will be the first point of contact, providing comprehensive reception support including entering and updating information on patient information systems, to ensure that patients details are accurate. Providing face to face and telephone advice on non-clinical issues, answering patient concerns and queries, escalating and signposting where required.

The role will also support the TLHC team in populating outcome letters to patients and GPs as well as overseeing the TLHC MDT.

Key Responsibilities:

1. To be first point of contact for the Lung health check service at Rodney Road. Providing comprehensive reception support including entering and updating information on patient information systems to ensure that patients details are accurate. Provide face-to-face advice on non-clinical issues, answering any patient concerns and queries, signposting where required.

2. To be responsible for preparing resource required for weekly MDT meetings ensuring the patient proforma has all the required information to facilitate the MDT discussion. Ensuring IT and audio facilities are available at the MDT. Record MDT outcomes accurately and distribute outcomes in a timely manner. Work with Responsible Assessor to action outcomes and offer administrative support.

3. Ensure suspected cancer referrals are sent and actioned by receiving department within national cancer waiting times. Escalating concerns to the Support Manager/ Responsible assessor when required. Maintain oversight of the pathway updating SPECTRA at key points (such as TMN staging - Diagnosis - Treatment plan) to ensure national data is accurate.

4. Liaise with internal departments to confirm receipt and action of onward referral of incidental findings. Monitoring outcomes and diagnosis. Escalating concerns to the support manager.

5. To populate letters and communication to patients and GPs, regarding outcomes from the TLHC programme in line with the TLHC Standard operating procedures.

6. Ensure MDT and nursing clinics are appropriately logged on relevant systems and charged where appropriate. Be responsible for health record documentation, ensuring required patient documents are available when and where needed.

7. Bring to Responsible Assessors attention any results that may breach the TLHC 4-week outcome target.

8. To receive all incoming telephone calls with professional, courteous, and effective manner, ensuring patient record is updated in real time, whilst adhering to TLHC standard operating procedures.

9. To develop and use audits to support the LHC team with monthly. Quarterly and yearly data returns to the national team.

10. Arrange appointments, confirming, cancelling, and changing appointments as necessary for TLHC, sometimes at short notice.

11. Work alongside the InHealth Nursing and imaging team to ensure a smooth pathway for the patient. Escalating any concerns to the support manager.

12. To use the hospital computer systems, PAS, SECTRA, ICE, EPRO AND E Referral ensuring that all data input is done accurately and on time.

13. Miscellaneous office duties, including processing enquiries from other hospital departments, GP surgeries, patients & their relatives, and outside agencies. Provide clerical assistance to the medical, nursing, and secretarial staff as necessary.

14. Manage office resources efficiently and order stationery etc as required.

15. Exceptionally provide cover in Resp OPD admin office when required during meal breaks, annual leave, or sickness, as arranged by Support Manager.

16. To follow hospital policies regarding own role and wider employment sphere.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Business and Administration or a good standard of literacy and numeracy skills demonstrable to GCSE pass level.
• ECDL certificate or equivalent experience of keyboard/computer use.

Skills and Knowledge

Essential

• The ability to solve problems on own initiative with minimum supervision.
• Ability to organise and prioritise workload effectively meeting tight deadlines.
• Familiarity with medical terminology.
• Ability to seek advice when appropriate.
• Knowledge of NHS and Hospital departments an advantage, both inpatient procedures & other outpatient clinics.

Experience

Essential

• Experience in clinical administrative support.
• Experience of Microsoft office including Outlook.
• Experience of using electronic Patient administration systems.
• Demonstrable customer care skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portsmouth Hospitals University NHS Trust

Address

The Rodney Road Centre

Rodney Road

Southsea

Hampshire

PO48SY

Employer's website

https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)