Portsmouth Hospitals University NHS Trust

Targeted Lung Health Check Co-ordinator

Information:

This job is now closed

Job summary

Are you looking for a new opportunity to work within a developing service that will save lives?

Based at Rodney Road, Portsmouth, the Lung Health Check team are recruiting a Coordinator to help run the service due to Maternity leave.

Main duties of the job

Portsmouth Hospitals University Trust was selected to participate in the Targeted Lung Health Check programme in 2021 and went live in April 2022. It is expected to attract 24,000 eligible participants within the Portsmouth area over the next 4 years with the aim of diagnosing lung cancer at an early and therefore curative stage. The programme comprises of a Nurse led lung health check and low dose CT scan.

Your role would include Coordinating the LHC participant pathway and providing administrative support to the team. Important elements of this include: supporting the Responsible Assessor (lead nurse) to coordinate the weekly MDT, processing the onward referrals to relevant specialities and using patient information systems to track participants and gather data around both Cancer and incidental findings.

The Coordinator also acts as an essential link to participants at Rodney Road, providing reception support and taking telephone queries.

We are looking for a friendly, dynamic and organised individual to join our welcoming team. Experience of NHS administration is essential and knowledge of PHUT IT systems is desirable, but training will be given to the right candidate.

If you are interested in this exciting opportunity, we would love to hear from you. Enquiries are most welcome to Alison.lodge@porthosp.nhs.uk.

About us

The Trust is committed to driving excellence in care for our patients and communities and was rated good by the Care Quality Commission report published 2020 and became a University Hospital. We are ranked as the third in the country for research; embedding education and training across the organisation and we continuously strive to achieve our core values which are at the heart of everything we do. The Trusts main hub is the Queen Alexandra Hospital, starting life as a military hospital over a century ago and now one of the largest hospitals on the south coast and you may have seen us on the TV series Nurses on the Ward. The Trust provides comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. The Trust employs over 8,000 staff and are #ProudtobePHU; our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our hospital stronger. If you share our values and our enthusiasm for providing outstanding care and support for patients, colleagues and our community you will find a home at PHU. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation and beliefs.

Details

Date posted

04 January 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C8192-MD-22-1157A

Job locations

Outpatients Booking Centre

Illustrious Drive

Rodney Road

PO3 6GT


Job description

Job responsibilities

Key Responsibilities:

1. To be first point of contact for the Lung health check service at Rodney Road. Providing comprehensive reception support including entering and updating information on patient information systems to ensure that patients details are accurate. Provide face-to-face advice on non-clinical issues, answering any patient concerns and queries, signposting where required.

2. To be responsible for preparing resource required for weekly MDT meetings ensuring the patient proforma has all the required information to facilitate the MDT discussion. Ensuring IT and audio facilities are available at the MDT. Record MDT outcomes accurately and distribute outcomes in a timely manner. Work with Responsible Assessor to action outcomes and offer administrative support.

3. Ensure suspected cancer referrals are sent and actioned by receiving department within national cancer waiting times. Escalating concerns to the Support Manager/ Responsible assessor when required. Maintain oversight of the pathway updating SPECTRA at key points (such as TMN staging - Diagnosis - Treatment plan) to ensure national data is accurate.

4. Liaise with internal departments to confirm receipt and action of onward referral of incidental findings. Monitoring outcomes and diagnosis. Escalating concerns to the support manager.

5. To populate letters and communication to patients and GPs, regarding outcomes from the TLHC programme in line with the TLHC Standard operating procedures.

6. Ensure MDT and nursing clinics are appropriately logged on relevant systems and charged where appropriate. Be responsible for health record documentation, ensuring required patient documents are available when and where needed.

7. Bring to Responsible Assessors attention any results that may breach the TLHC 4-week outcome target.

8. To receive all incoming telephone calls with professional, courteous, and effective manner, ensuring patient record is updated in real time, whilst adhering to TLHC standard operating procedures.

9. To develop and use audits to support the LHC team with monthly. Quarterly and yearly data returns to the national team.

10. Arrange appointments, confirming, cancelling, and changing appointments as necessary for TLHC, sometimes at short notice.

11. Work alongside the InHealth Nursing and imaging team to ensure a smooth pathway for the patient. Escalating any concerns to the support manager.

12. To use the hospital computer systems, PAS, SECTRA, ICE, EPRO AND E Referral ensuring that all data input is done accurately and on time.

13. Miscellaneous office duties, including processing enquiries from other hospital departments, GP surgeries, patients & their relatives, and outside agencies. Provide clerical assistance to the medical, nursing, and secretarial staff as necessary.

14. Manage office resources efficiently and order stationery etc as required.

15. Exceptionally provide cover in Resp OPD admin office when required during meal breaks, annual leave, or sickness, as arranged by Support Manager.

16. To follow hospital policies regarding own role and wider employment sphere.

Job description

Job responsibilities

Key Responsibilities:

1. To be first point of contact for the Lung health check service at Rodney Road. Providing comprehensive reception support including entering and updating information on patient information systems to ensure that patients details are accurate. Provide face-to-face advice on non-clinical issues, answering any patient concerns and queries, signposting where required.

2. To be responsible for preparing resource required for weekly MDT meetings ensuring the patient proforma has all the required information to facilitate the MDT discussion. Ensuring IT and audio facilities are available at the MDT. Record MDT outcomes accurately and distribute outcomes in a timely manner. Work with Responsible Assessor to action outcomes and offer administrative support.

3. Ensure suspected cancer referrals are sent and actioned by receiving department within national cancer waiting times. Escalating concerns to the Support Manager/ Responsible assessor when required. Maintain oversight of the pathway updating SPECTRA at key points (such as TMN staging - Diagnosis - Treatment plan) to ensure national data is accurate.

4. Liaise with internal departments to confirm receipt and action of onward referral of incidental findings. Monitoring outcomes and diagnosis. Escalating concerns to the support manager.

5. To populate letters and communication to patients and GPs, regarding outcomes from the TLHC programme in line with the TLHC Standard operating procedures.

6. Ensure MDT and nursing clinics are appropriately logged on relevant systems and charged where appropriate. Be responsible for health record documentation, ensuring required patient documents are available when and where needed.

7. Bring to Responsible Assessors attention any results that may breach the TLHC 4-week outcome target.

8. To receive all incoming telephone calls with professional, courteous, and effective manner, ensuring patient record is updated in real time, whilst adhering to TLHC standard operating procedures.

9. To develop and use audits to support the LHC team with monthly. Quarterly and yearly data returns to the national team.

10. Arrange appointments, confirming, cancelling, and changing appointments as necessary for TLHC, sometimes at short notice.

11. Work alongside the InHealth Nursing and imaging team to ensure a smooth pathway for the patient. Escalating any concerns to the support manager.

12. To use the hospital computer systems, PAS, SECTRA, ICE, EPRO AND E Referral ensuring that all data input is done accurately and on time.

13. Miscellaneous office duties, including processing enquiries from other hospital departments, GP surgeries, patients & their relatives, and outside agencies. Provide clerical assistance to the medical, nursing, and secretarial staff as necessary.

14. Manage office resources efficiently and order stationery etc as required.

15. Exceptionally provide cover in Resp OPD admin office when required during meal breaks, annual leave, or sickness, as arranged by Support Manager.

16. To follow hospital policies regarding own role and wider employment sphere.

Person Specification

Qualifications

Essential

  • NVQ Level 2 in Business and Administration or a good standard of literacy and numeracy skills demonstratable to GCSE pass level
  • ECDL certificate or equivalent experience of keyboard/computer use

Experience

Essential

  • Experience in clinical administrative support
  • Experience of Microsoft office including Outlook.
  • Experience of using electronic Patient administration systems.
  • Demonstratable customer care skills

Desirable

  • Experience of Hospital computer systems e.g. PAS, E Referral, Sectra, Ice, Epro or Experience in customer service environment

Skills & Knowledge

Essential

  • The ability to solve problems on own initiative with minimum supervision
  • Ability to organise and prioritise workload effectively meeting tight deadlines
  • Familiarity with medical terminology
  • Ability to seek advice when appropriate
  • Knowledge of NHS and Hospital departments an advantage, both inpatient procedures & other outpatient clinics.
Person Specification

Qualifications

Essential

  • NVQ Level 2 in Business and Administration or a good standard of literacy and numeracy skills demonstratable to GCSE pass level
  • ECDL certificate or equivalent experience of keyboard/computer use

Experience

Essential

  • Experience in clinical administrative support
  • Experience of Microsoft office including Outlook.
  • Experience of using electronic Patient administration systems.
  • Demonstratable customer care skills

Desirable

  • Experience of Hospital computer systems e.g. PAS, E Referral, Sectra, Ice, Epro or Experience in customer service environment

Skills & Knowledge

Essential

  • The ability to solve problems on own initiative with minimum supervision
  • Ability to organise and prioritise workload effectively meeting tight deadlines
  • Familiarity with medical terminology
  • Ability to seek advice when appropriate
  • Knowledge of NHS and Hospital departments an advantage, both inpatient procedures & other outpatient clinics.

Employer details

Employer name

Portsmouth Hospitals University NHS Trust

Address

Outpatients Booking Centre

Illustrious Drive

Rodney Road

PO3 6GT


Employer's website

https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)


Employer details

Employer name

Portsmouth Hospitals University NHS Trust

Address

Outpatients Booking Centre

Illustrious Drive

Rodney Road

PO3 6GT


Employer's website

https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Details

Date posted

04 January 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C8192-MD-22-1157A

Job locations

Outpatients Booking Centre

Illustrious Drive

Rodney Road

PO3 6GT


Privacy notice

Portsmouth Hospitals University NHS Trust's privacy notice (opens in a new tab)