Job summary
This is an excellent opportunity to
become involved with our Operational 3rd Line Support team, contributing to the
support, maintenance, monitoring and performance management of IT infrastructure
and solutions within large enterprise level IT environment being crucial to the
delivery of patient care. The team are seeking a forward thinking, dynamic and
motivated candidate, with a history of supporting IT Infrastructure.
The Role:
As a Junior IT Specialist you will join
a strong 2nd line team to assist with, daily challenge of supporting a wide
range of technologies and solutions, reacting to Monitoring alerts to maintain
operational capability of Physical and Virtual Infrastructure, working with
Team to conduct BAU Upgrades and software version updates on a variety
platforms and backend solutions deployed within Portsmouth Hospital University
Trust.
What
We Offer You:
The
opportunity to:
Join a capable strong Operational Support Team that will extend your
technical skillset and understanding
Work with a great IT Department who are committed to their cause and
dedicated to delivering the best services and solutions possible.
Flexible working.
Staff benefits which include excellent Pension Scheme, childcare vouchers, gym / swimming pool
membership, cycle to work scheme, access to our Beach Hut and many more!
Main duties of the job
Conducting Daily Operational Checks on Production Systems. Raising and
progressing support tickets to resolve issues with Backups, Hardware Failure,
Capacity Management, System alerts with internal and external partners
Triage new Tickets to appropriate Technical Resource within Operational
Team and wider IT Dept technical resource
React to Solarwinds centric monitoring solution to investigate follow
internal process / raise Third Party
support call to resolve operational faults on wide variety of platforms and
solutions
Investingate 2nd line support tickets assigned, using variety
of tools sets and skills, resolve or escalate as appropriate
Contribute to planning and implementation of BAU System upgrades on
VMWare, Citrix, Storage Applicance, Firewall and other Clinical Systems.
Ideal
Candidate:
You
will need to be able to demonstrate that you have core capabilities to deal
with a wide range of competing parallel demanding tasks, work and effectively
communicate within a Technical Team. Quickly able to learn and use new
technical skillsests, utilising them in analysis and resolve complex IT support
calls. Follow and create operational procedures. Experience of working on an IT
Techincal Service Desk is essential. Experience of IT Infrastructure on a wide
variety of industry standard applications, such as VMWare, Citrix, VEEAM, CISCO
etc would be an advantage.
About us
The Trust is committed to driving excellence in care for our patients and communities and was rated good by the Care Quality Commission report published 2020 and became a University Hospital. We are ranked as the third in the country for research; embedding education and training across the organisation and we continuously strive to achieve our core values which are at the heart of everything we do. The Trusts main hub is the Queen Alexandra Hospital, starting life as a military hospital over a century ago and now one of the largest hospitals on the south coast and you may have seen us on the TV series Nurses on the Ward. The Trust provides comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. The Trust employs over 8,000 staff and are #ProudtobePHU; our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our hospital stronger. If you share our values and our enthusiasm for providing outstanding care and support for patients, colleagues and our community you will find a home at PHU. In recruiting for our team, we welcome the unique contributions that you can bring in
terms of your education, opinions, culture, ethnicity, race, sex, gender
identity and expression, nation of origin, age, languages spoken, veterans
status, colour, religion, disability, sexual orientation and beliefs.
Job description
Job responsibilities
Play a specialist technical role in the provision of effective, efficient
and fully integrated IT operational services that maximise their availability
and integrity for end-users and optimise the value gained by the Trust from its
investment in IT. This will be achieved by:
Conduct Daily NOC
Task Checks, log and escalate tickets within IT OPS Team as appropriate;
Act as Triage POC for
NOC Team, check tickets escalated to IT OPS for required detail and assign to
IT OPS resource as directed;
Support and assist
the IT Specialists by undertaking routine server maintenance and housekeeping
tasks when required;
Supporting the
departments ITIL processes, providing professional guidance in and execution
of Incident, Request Fulfilment, Change, Release, Configuration, Problem,
Performance, and Availability Management;
Applying operating
procedures for all systems hosted within the Trust Data Centres so they are
operating at their optimum performance, availability to IT users and integrity
of their data.
Job description
Job responsibilities
Play a specialist technical role in the provision of effective, efficient
and fully integrated IT operational services that maximise their availability
and integrity for end-users and optimise the value gained by the Trust from its
investment in IT. This will be achieved by:
Conduct Daily NOC
Task Checks, log and escalate tickets within IT OPS Team as appropriate;
Act as Triage POC for
NOC Team, check tickets escalated to IT OPS for required detail and assign to
IT OPS resource as directed;
Support and assist
the IT Specialists by undertaking routine server maintenance and housekeeping
tasks when required;
Supporting the
departments ITIL processes, providing professional guidance in and execution
of Incident, Request Fulfilment, Change, Release, Configuration, Problem,
Performance, and Availability Management;
Applying operating
procedures for all systems hosted within the Trust Data Centres so they are
operating at their optimum performance, availability to IT users and integrity
of their data.
Person Specification
Skills and Knowledge
Essential
- Knowledge of data protection and information security issues.
- Ability to plan, self-motivate and demonstrate time-management skills.
- Ability to understand and escalate technical problems, communicating effectively with technical experts.
- Experience of Windows Server environments.
- Knowledge and awareness of current backup technologies and strategies.
- Strong customer service skills.
Desirable
- Experience of HP server hardware.
- Knowledge of backup software, reading logs and diagnosing device failures.
- Knowledge of network attached storage technologies.
Experience
Essential
- Evidence of continuing professional development
- Service Desk experience
Desirable
- Experience of virtualised environments.
Qualifications
Essential
- Higher National Diploma (HND) in IT;
- ITIL Foundation Certificate.
Desirable
- Degree level qualification or equivalent in computing or related field.
- Technical accreditation in at least one or more of the following; Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
Personal Qualities
Essential
- Service-orientated, customer-focused.
- Self-motivated, enthusiastic, reliable and confident.
- Patient and flexible, able to operate as part of a team.
- Mobility & driving license essential: use of vehicle an advantage.
- Flexible approach to work outside normal office hours, when and if the need arises.
Person Specification
Skills and Knowledge
Essential
- Knowledge of data protection and information security issues.
- Ability to plan, self-motivate and demonstrate time-management skills.
- Ability to understand and escalate technical problems, communicating effectively with technical experts.
- Experience of Windows Server environments.
- Knowledge and awareness of current backup technologies and strategies.
- Strong customer service skills.
Desirable
- Experience of HP server hardware.
- Knowledge of backup software, reading logs and diagnosing device failures.
- Knowledge of network attached storage technologies.
Experience
Essential
- Evidence of continuing professional development
- Service Desk experience
Desirable
- Experience of virtualised environments.
Qualifications
Essential
- Higher National Diploma (HND) in IT;
- ITIL Foundation Certificate.
Desirable
- Degree level qualification or equivalent in computing or related field.
- Technical accreditation in at least one or more of the following; Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
Personal Qualities
Essential
- Service-orientated, customer-focused.
- Self-motivated, enthusiastic, reliable and confident.
- Patient and flexible, able to operate as part of a team.
- Mobility & driving license essential: use of vehicle an advantage.
- Flexible approach to work outside normal office hours, when and if the need arises.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
