Job summary
Our pharmacy homecare team is a small but busy team within
the pharmacy Department. We look after approximately 7500 patients on homecare
and cover a wide range of specialities: Paediatric, Dermatology, Rheumatology, Diabetes,
Gastroenterology, Renal, Respiratory, Oncology and Haematology.
We work directly with diabetes patients and their parents to
ensure all their necessary items are ordered and we work closely with all the
specialist teams and numerous external homecare companies to ensure that our
patients receive their medication in a safe and timely manner.
This service means that many patients do not have to wait
for their prescriptions and can have them delivered to an address at at time
that suits them. This allows many of our patients to maintain their normal
lives as much as possible.
Main duties of the job
This
job involves lots of talking to staff and patietns over the phone. It involves raising
orders and processing invoices and ensuring we are correctly charged for these
expensive medicines. We work with lots of different teams within Queen Alexandra
Hospital and provide an essential service to our patients.
About us
The Trust is committed to driving excellence in care for our patients and communities and was rated good by the Care Quality Commission report published 2020 and became a University Hospital. We are ranked as the third in the country for research; embedding education and training across the organisation and we continuously strive to achieve our core values which are at the heart of everything we do. The Trusts main hub is the Queen Alexandra Hospital, starting life as a military hospital over a century ago and now one of the largest hospitals on the south coast and you may have seen us on the TV series Nurses on the Ward. The Trust provides comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. The Trust employs over 8,000 staff and are #ProudtobePHU; our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our hospital stronger. If you share our values and our enthusiasm for providing outstanding care and support for patients, colleagues and our community you will find a home at PHU. In recruiting for our team, we welcome the unique contributions that you can bring in
terms of your education, opinions, culture, ethnicity, race, sex, gender
identity and expression, nation of origin, age, languages spoken, veterans
status, colour, religion, disability, sexual orientation and beliefs.
Job description
Job responsibilities
Key Responsibilities:
Using standard operating procedures but with the Lead
Homecare Technician available for reference:
- Using
the pharmacy computer systems - Raise, print and despatch orders to Homecare
Service Providers.
- To ensure all scanning and filling of Homecare
paperwork is kept up to date with attention to detail.
- Lead the Homecare Diabetes service ordering
invoice work stream
- Work alongside Homecare providers and forge good
relationships working with them to ensure prompt payment of medication
- To ensure that all urgent requests are dealt
with promptly, with referral to the Pharmacy Homecare Technician Lead where
appropriate. To manage an unpredictable workload effectively to ensure that
monthly, quarterly and yearly report timetables are met.
- To carry out all duties in a professional manner
with due regard to the sensitivity and confidentiality of the financial
information.
- To answer the telephone to members of the public
and healthcare professionals to take orders for homecare products.
- In all cases plan work to ensure that tasks are
completed to departmental deadlines.
- Undertake any other ad hoc duties as required by
the Lead Homecare Technician.
- To carry out all
duties in a professional manner with due regard to the sensitivity and
confidentiality of the financial and clinical information.
- Participating in weekend and bank Holiday working if
required as per pharmacy staff rota.
Job description
Job responsibilities
Key Responsibilities:
Using standard operating procedures but with the Lead
Homecare Technician available for reference:
- Using
the pharmacy computer systems - Raise, print and despatch orders to Homecare
Service Providers.
- To ensure all scanning and filling of Homecare
paperwork is kept up to date with attention to detail.
- Lead the Homecare Diabetes service ordering
invoice work stream
- Work alongside Homecare providers and forge good
relationships working with them to ensure prompt payment of medication
- To ensure that all urgent requests are dealt
with promptly, with referral to the Pharmacy Homecare Technician Lead where
appropriate. To manage an unpredictable workload effectively to ensure that
monthly, quarterly and yearly report timetables are met.
- To carry out all duties in a professional manner
with due regard to the sensitivity and confidentiality of the financial
information.
- To answer the telephone to members of the public
and healthcare professionals to take orders for homecare products.
- In all cases plan work to ensure that tasks are
completed to departmental deadlines.
- Undertake any other ad hoc duties as required by
the Lead Homecare Technician.
- To carry out all
duties in a professional manner with due regard to the sensitivity and
confidentiality of the financial and clinical information.
- Participating in weekend and bank Holiday working if
required as per pharmacy staff rota.
Person Specification
Experience
Essential
- Experience of following formal processes.
Qualifications
Essential
- Good general education including at least three GCSEs at grade C or above (including English and Maths).
- Knowledge of finance department procedures gained through on the job training/AAT Foundation Level (NVQ2).
- ECDL or equivalent experience.
Skills & Knowledge
Essential
- Advanced keyboard skills.
- Good computer skills including spreadsheet techniques.
- Ability to develop and maintain good working relationships with finance staff to achieve team objectives.
- An understanding of the political sensitivities of the Trust.
- Ability to demonstrate confidentiality and trustworthiness.
- Willingness to be flexible and part of a team.
- Ability to clearly manage priorities for self in order to meet specific deadlines.
Person Specification
Experience
Essential
- Experience of following formal processes.
Qualifications
Essential
- Good general education including at least three GCSEs at grade C or above (including English and Maths).
- Knowledge of finance department procedures gained through on the job training/AAT Foundation Level (NVQ2).
- ECDL or equivalent experience.
Skills & Knowledge
Essential
- Advanced keyboard skills.
- Good computer skills including spreadsheet techniques.
- Ability to develop and maintain good working relationships with finance staff to achieve team objectives.
- An understanding of the political sensitivities of the Trust.
- Ability to demonstrate confidentiality and trustworthiness.
- Willingness to be flexible and part of a team.
- Ability to clearly manage priorities for self in order to meet specific deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
