Job summary
Here
at PHU, we have much to be proud of including our fantastic Pharmacy
department. The Pharmacy Distribution and Procurement Service, based at Matrix
Park, Segensworth, are looking to recruit a pharmacy technician or procurement
specialist to work as part of the Pharmacy / Customer Care Team that provides
pharmaceutical logistics services to Portsmouth Hospitals and other NHS Trusts
across the country. We would love to hear from you if this sounds exactly what
you are looking for in your new position. Perhaps this would be a step up for
you? We can offer you the chance of excellent training and opportunity within
this great department.
We
are looking for somebody who has experience in Pharmacy ordering and
distribution, proven administration skills including PC skills and be able to
communicate effectively, particularly on the telephone. We are looking forward
to giving you a warm welcome to a motivated individual who will work as part of
a small team but can also work unsupervised to high levels of accuracy,
prioritise workload and be willing to be flexible to enable our service to meet
the organisations needs.
Main duties of the job
Some
of your daily duties will include:
-
Delivers the provision and cost-effective
acquisition of routine and emergency supplies of pharmaceutical products
ensuring that stock levels are sufficient to meet the needs of patients and customers.
-
Provides and co-ordinates customer care
services from Regional Drug Purchasing Centre (RDPC) to Portsmouth Hospitals
NHS Trust (PHU) and external customers.
-
Provides guidance and support in the
operation of the RDPC and Pharmacy Procurement in the absence of the Operations
Manager.
-
Provides advice to other healthcare
professionals on the policies and procedures relating to the procurement and
distribution of pharmaceuticals.
About us
The Trust is committed to driving excellence in care for our patients and communities and was rated good by the Care Quality Commission report published 2020 and became a University Hospital. We are ranked as the third in the country for research; embedding education and training across the organisation and we continuously strive to achieve our core values which are at the heart of everything we do. The Trusts main hub is the Queen Alexandra Hospital, starting life as a military hospital over a century ago and now one of the largest hospitals on the south coast and you may have seen us on the TV series Nurses on the Ward. The Trust provides comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. The Trust employs over 8,000 staff and are #ProudtobePHU; our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our hospital stronger. If you share our values and our enthusiasm for providing outstanding care and support for patients, colleagues and our community you will find a home at PHU. In recruiting for our team, we welcome the unique contributions that you can bring in
terms of your education, opinions, culture, ethnicity, race, sex, gender
identity and expression, nation of origin, age, languages spoken, veterans
status, colour, religion, disability, sexual orientation and beliefs.
Job description
Job responsibilities
Job Summary:
1. Delivers the provision and cost-effective acquisition of routine and emergency supplies of pharmaceutical products ensuring that stock levels are sufficient to meet the needs of patients and customers.
2. Provides and co-ordinates customer care services from Regional Drug Purchasing Centre (RDPC) to Portsmouth Hospitals NHS Trust (PHU) and external customers.
3. Provides guidance and support in the operation of the RDPC and Pharmacy Procurement in the absence of the Operations Manager.
4. Provides advice to other healthcare professionals on the policies and procedures relating to the procurement and distribution of pharmaceuticals.
Specific Core Functions:
Pharmaceutical Procurement
- Procures pharmaceuticals on a daily basis using departmental SOPs; resolves the delivery of incorrect or damaged goods ensuring that appropriate replacements or credit notes are obtained so that the needs of patients, RDPC and PHT are met.
- Liaises with suppliers to encourage them to meet organisational purchasing needs ensuring that stock levels in Pharmacy are sufficient to maintain high service levels within agreed standards for turnover and working to reduce the likelihood of expired stock.
- Ensures that deliveries are recorded on the Pharmacy computer system to enable payment for those deliveries and that the data accurately reflect the stock situation; complies with Trusts standing financial instructions and Audit requirements.
- Analyses delivery failures to assess the effect they may have on patient care; sourcing alternatives where appropriate. Communicate with suppliers, senior pharmacy management and other staff regarding these medicines ensuring that effective communication is achieved, particularly where barriers to understanding need to be overcome.
- Negotiates with suppliers to obtain urgently required medicines to meet unforeseen demands at the request of Pharmacy colleagues and/or clinicians; including investigating alternatives, relaying the cost implications to the user and organising any emergency transport required.
- Implements the Drug Recall procedure when initiated by the MHRA, pharmaceutical companies and others, ensuring that patient safety is maintained at all times, quarantining stock as appropriate and liaising with suppliers to obtain replacement stock when necessary. This includes maintaining appropriate records and generating reports as required.
- Manages the procurement of pharmaceuticals subject to patient access schemes, ensuring that appropriate approval is sought and records are maintained to guarantee that the Trust is financially reimbursed as appropriate.
Customer Care
In the context of RDPC, customers are anyone who receives a service from the Store i.e. PHU Locations or external Trusts.
- Reviews, prioritises and inputs customers requirements accurately on the Pharmacy Computer system, modifying where necessary, and producing appropriate paperwork for both customers and the warehouse team taking into account warehouse team workload, vehicle capacity and transport deadlines.
- Responsible for providing customer services including stock availability, back order status, complaint resolution, specific customer requirements e.g. long expiry dates, temporary change in service provision e.g. Bank Holiday arrangements, quality issues; communicates with customers to ensure that RDPC is meeting their expectations.
- Works with warehouse staff to devise and maintain robust systems for ensuring that customer requirements are met including stock issued with a satisfactory life expectancy, short-dated stock is identified, resolution of stock errors prior to dispatch.
Training
- Assists in the planning, provision and evaluation of training, support and guidance for new RDPC staff, Student Pharmacy Technicians, Pre-registration Pharmacists and Pharmacists.
- Assists in the identification of additional training needs e.g. from changing legislation, service development, customer requirements and helps develop and deliver the training to affected staff.
- Identifies training needs of staff as a result of root cause analysis of errors reported to RDPC by customers.
Quality & Legislation
- To be aware of relevant legislation such as the Medicines Act, Misuse of Drugs Act and COSHH; apply this knowledge when sourcing new medicines and communicating the legal status to who made the request ensuring that Trust policies on medicines management are applied.
- To be aware of and apply the requirements of a Wholesale Dealers Licence as outlined in the Orange Guide ensuring that the Trusts position is not jeopardised.
- Works with RDPC Operations Manager to develop and maintain quality management systems, including preparation, review and audit of work instructions, quality monitoring and investigation and resolution of complaints.
Other
Job Holders are required to:
- Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
- Always keep requirements in mind and seek out to improve, including achieving customer service performance targets.
- Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities and No Smoking.
- Act in such a way that at all times the health and well being of children and vulnerable adults is safeguarded. Familiarisation with, and adherence to the Safeguarding Policies of the Trust is an essential requirement for all employees. In addition all staff are expected to complete essential/mandatory training in this area.
- Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect the requirements of the Data Protection Act 1998.
Job description
Job responsibilities
Job Summary:
1. Delivers the provision and cost-effective acquisition of routine and emergency supplies of pharmaceutical products ensuring that stock levels are sufficient to meet the needs of patients and customers.
2. Provides and co-ordinates customer care services from Regional Drug Purchasing Centre (RDPC) to Portsmouth Hospitals NHS Trust (PHU) and external customers.
3. Provides guidance and support in the operation of the RDPC and Pharmacy Procurement in the absence of the Operations Manager.
4. Provides advice to other healthcare professionals on the policies and procedures relating to the procurement and distribution of pharmaceuticals.
Specific Core Functions:
Pharmaceutical Procurement
- Procures pharmaceuticals on a daily basis using departmental SOPs; resolves the delivery of incorrect or damaged goods ensuring that appropriate replacements or credit notes are obtained so that the needs of patients, RDPC and PHT are met.
- Liaises with suppliers to encourage them to meet organisational purchasing needs ensuring that stock levels in Pharmacy are sufficient to maintain high service levels within agreed standards for turnover and working to reduce the likelihood of expired stock.
- Ensures that deliveries are recorded on the Pharmacy computer system to enable payment for those deliveries and that the data accurately reflect the stock situation; complies with Trusts standing financial instructions and Audit requirements.
- Analyses delivery failures to assess the effect they may have on patient care; sourcing alternatives where appropriate. Communicate with suppliers, senior pharmacy management and other staff regarding these medicines ensuring that effective communication is achieved, particularly where barriers to understanding need to be overcome.
- Negotiates with suppliers to obtain urgently required medicines to meet unforeseen demands at the request of Pharmacy colleagues and/or clinicians; including investigating alternatives, relaying the cost implications to the user and organising any emergency transport required.
- Implements the Drug Recall procedure when initiated by the MHRA, pharmaceutical companies and others, ensuring that patient safety is maintained at all times, quarantining stock as appropriate and liaising with suppliers to obtain replacement stock when necessary. This includes maintaining appropriate records and generating reports as required.
- Manages the procurement of pharmaceuticals subject to patient access schemes, ensuring that appropriate approval is sought and records are maintained to guarantee that the Trust is financially reimbursed as appropriate.
Customer Care
In the context of RDPC, customers are anyone who receives a service from the Store i.e. PHU Locations or external Trusts.
- Reviews, prioritises and inputs customers requirements accurately on the Pharmacy Computer system, modifying where necessary, and producing appropriate paperwork for both customers and the warehouse team taking into account warehouse team workload, vehicle capacity and transport deadlines.
- Responsible for providing customer services including stock availability, back order status, complaint resolution, specific customer requirements e.g. long expiry dates, temporary change in service provision e.g. Bank Holiday arrangements, quality issues; communicates with customers to ensure that RDPC is meeting their expectations.
- Works with warehouse staff to devise and maintain robust systems for ensuring that customer requirements are met including stock issued with a satisfactory life expectancy, short-dated stock is identified, resolution of stock errors prior to dispatch.
Training
- Assists in the planning, provision and evaluation of training, support and guidance for new RDPC staff, Student Pharmacy Technicians, Pre-registration Pharmacists and Pharmacists.
- Assists in the identification of additional training needs e.g. from changing legislation, service development, customer requirements and helps develop and deliver the training to affected staff.
- Identifies training needs of staff as a result of root cause analysis of errors reported to RDPC by customers.
Quality & Legislation
- To be aware of relevant legislation such as the Medicines Act, Misuse of Drugs Act and COSHH; apply this knowledge when sourcing new medicines and communicating the legal status to who made the request ensuring that Trust policies on medicines management are applied.
- To be aware of and apply the requirements of a Wholesale Dealers Licence as outlined in the Orange Guide ensuring that the Trusts position is not jeopardised.
- Works with RDPC Operations Manager to develop and maintain quality management systems, including preparation, review and audit of work instructions, quality monitoring and investigation and resolution of complaints.
Other
Job Holders are required to:
- Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
- Always keep requirements in mind and seek out to improve, including achieving customer service performance targets.
- Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities and No Smoking.
- Act in such a way that at all times the health and well being of children and vulnerable adults is safeguarded. Familiarisation with, and adherence to the Safeguarding Policies of the Trust is an essential requirement for all employees. In addition all staff are expected to complete essential/mandatory training in this area.
- Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect the requirements of the Data Protection Act 1998.
Person Specification
Qualifications
Essential
- Registered Pharmacy Technician or 3 years procurement experience.
- BTEC pharmaceutical science/NVQ level 3 (pharmaceutical science) or Procurement Qualification.
- Minimum three years post-qualification pharmacy experience including pharmacy logistics.
- Proven experience of working in a team.
Desirable
- Accredited course on delivery of training.
- Supervisory experience.
Experience
Essential
- Sound knowledge & experience of NHS procurement processes and procedures.
- A thorough knowledge of all aspects of GPhC Standards and Quality and their application to hospital pharmacy.
- Sound pharmaceutical knowledge.
- Ability to work independently.
- Ability to prioritise.
- Negotiation skills.
- Good communication skills, particular on the telephone, and clear spoken English.
- Competent in keyboard skills; ability to use Microsoft Office or equivalent.
- Good organisational skills.
Desirable
- Extensive knowledge of pharmaceutical suppliers.
- Experience of JAC or similar Pharmacy stock control system.
- Understanding of Trust policies relating to drugs, formularies, etc.
Skills and Knowledge
Essential
- Self motivation.
- Team player.
- Commitment to high standards of work and attention to detail.
- Reliable and honest.
- High standards of personal discipline and professionalism.
- Ability to work contracted hours and participate in bank holiday and or weekend duties as requested.
- Responsive and flexible attitude and approach, whilst maintaining adherence to policies.
- Able to sustain concentration for substantial periods.
- Physical Fitness for manual handling.
Desirable
- Extensive knowledge of pharmaceutical suppliers.
- Experience of JAC or similar Pharmacy stock control system.
- Understanding of Trust policies relating to drugs, formularies, etc.
Person Specification
Qualifications
Essential
- Registered Pharmacy Technician or 3 years procurement experience.
- BTEC pharmaceutical science/NVQ level 3 (pharmaceutical science) or Procurement Qualification.
- Minimum three years post-qualification pharmacy experience including pharmacy logistics.
- Proven experience of working in a team.
Desirable
- Accredited course on delivery of training.
- Supervisory experience.
Experience
Essential
- Sound knowledge & experience of NHS procurement processes and procedures.
- A thorough knowledge of all aspects of GPhC Standards and Quality and their application to hospital pharmacy.
- Sound pharmaceutical knowledge.
- Ability to work independently.
- Ability to prioritise.
- Negotiation skills.
- Good communication skills, particular on the telephone, and clear spoken English.
- Competent in keyboard skills; ability to use Microsoft Office or equivalent.
- Good organisational skills.
Desirable
- Extensive knowledge of pharmaceutical suppliers.
- Experience of JAC or similar Pharmacy stock control system.
- Understanding of Trust policies relating to drugs, formularies, etc.
Skills and Knowledge
Essential
- Self motivation.
- Team player.
- Commitment to high standards of work and attention to detail.
- Reliable and honest.
- High standards of personal discipline and professionalism.
- Ability to work contracted hours and participate in bank holiday and or weekend duties as requested.
- Responsive and flexible attitude and approach, whilst maintaining adherence to policies.
- Able to sustain concentration for substantial periods.
- Physical Fitness for manual handling.
Desirable
- Extensive knowledge of pharmaceutical suppliers.
- Experience of JAC or similar Pharmacy stock control system.
- Understanding of Trust policies relating to drugs, formularies, etc.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
