Job summary
Join Our Administrative Team: The Heart of Portsmouth Hospitals University NHS Trust
Location: Queen Alexandra Hospital and St Marys Hospital
Salary: Band 2 - £24,465
Contract Type: Permanent and Fixed term available
Hours: Full-time, Part-time, and flexible options available. Working hours are varied and will depend on the department you are assigned to. Posts are rostered on a rota basis and may include:
- Standard weekday office hours
- Early or late shifts
- Weekend working
- Evening shifts in certain services
Specific shift patterns will be discussed at interview and aligned to the needs of the service.
Main duties of the job
One Application. Countless Opportunities.
Are you organised, empathetic, and ready to make a real difference in patient care? We are launching a Trustwide recruitment campaign to welcome new Band 2 Administrators across a diverse range of departments.
From being the reassuring first face a patient sees, to coordinating clinics or supporting busy emergency teams, your work ensures our clinicians can focus on what they do best: providing outstanding patient care.
What these roles are all about:
Our Band 2 Administrators are essential to the smooth running of services right across the Trust. Depending on your strengths, experience, and interests, you may work in:
- Cancer & Medicine - compassionate and highly supportive.
- Surgery - structured and patient focussed
- Imaging -, technical, and detail driven.
- Family Services & Clinical Delivery -varied, diverse and rewarding.
You will be able to express your department preferences during the application process.
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust
Job description
Job responsibilities
Your exact duties will depend on the department, but typically you will:
Front facing support
- Provide reception cover, greeting patients, visitors, and staff with professionalism and warmth.
- Handle telephone enquiries, pass messages to clinical teams, and support distressed or anxious patients where required.
Patient administration
- Register, update, and maintain accurate patient information using systems such as PAS, Bedview, Oceano, ICE or other digital platforms (training provided).
- Support admission, transfer, and discharge processes, and monitor patient tracking systems.
Clinic & departmental support
- Prepare clinic documentation, medical records, and results in advance of outpatient appointments.
- Assist in booking patient appointments, follow ups, theatre lists, and specialist equipment where required.
- Organise patient transport through approved channels to avoid delays.
General administration
- Scan, file, photocopy, distribute mail, manage confidential waste, and maintain tidy workspaces.
- Monitor stock levels, request stationery, and report faults in a timely manner.
Teamwork & service support
- Work collaboratively with nurses, clinicians, and fellow administrators across multiple wards/clinics.
- Provide cross cover to other administrative areas when needed.
- Participate in meetings, training, and contribute to continuous improvement initiatives.
What you bring to the team
We hire for values as much as experience. Were looking for people who are:
- Excellent communicators - friendly, calm under pressure and professional in person emails, phone calls
- Organised multitaskers - able to manage competing priorities efficiently.
- Compassionate and resilient - especially in emotionally demanding areas like ED.
- Comfortable with IT - basic digital skills required; clinical system training provided.
- Team players - adaptable, reliable, and ready to support colleagues.
Why join us?
- Variety: No two days are ever the same.
- Career pathways: many of our Band 2 staff progress to Band 3/4, Team Leader, or Management roles.
- NHS benefits: competitive pension, generous annual leave, staff discounts, and wellbeing support.
- Purpose: everything you do directly contributes to patient care and safety.
How to Apply
Ready to take the next step in your administrative career? Submit your CV today!
Job description
Job responsibilities
Your exact duties will depend on the department, but typically you will:
Front facing support
- Provide reception cover, greeting patients, visitors, and staff with professionalism and warmth.
- Handle telephone enquiries, pass messages to clinical teams, and support distressed or anxious patients where required.
Patient administration
- Register, update, and maintain accurate patient information using systems such as PAS, Bedview, Oceano, ICE or other digital platforms (training provided).
- Support admission, transfer, and discharge processes, and monitor patient tracking systems.
Clinic & departmental support
- Prepare clinic documentation, medical records, and results in advance of outpatient appointments.
- Assist in booking patient appointments, follow ups, theatre lists, and specialist equipment where required.
- Organise patient transport through approved channels to avoid delays.
General administration
- Scan, file, photocopy, distribute mail, manage confidential waste, and maintain tidy workspaces.
- Monitor stock levels, request stationery, and report faults in a timely manner.
Teamwork & service support
- Work collaboratively with nurses, clinicians, and fellow administrators across multiple wards/clinics.
- Provide cross cover to other administrative areas when needed.
- Participate in meetings, training, and contribute to continuous improvement initiatives.
What you bring to the team
We hire for values as much as experience. Were looking for people who are:
- Excellent communicators - friendly, calm under pressure and professional in person emails, phone calls
- Organised multitaskers - able to manage competing priorities efficiently.
- Compassionate and resilient - especially in emotionally demanding areas like ED.
- Comfortable with IT - basic digital skills required; clinical system training provided.
- Team players - adaptable, reliable, and ready to support colleagues.
Why join us?
- Variety: No two days are ever the same.
- Career pathways: many of our Band 2 staff progress to Band 3/4, Team Leader, or Management roles.
- NHS benefits: competitive pension, generous annual leave, staff discounts, and wellbeing support.
- Purpose: everything you do directly contributes to patient care and safety.
How to Apply
Ready to take the next step in your administrative career? Submit your CV today!
Person Specification
Experience
Essential
- Previous experience of providing clerical support in a busy and challenging environment.
- Evidence of experience of working with the public
Desirable
- Experience of working in a healthcare environment.
Skills and Knowledge
Essential
- Strong customer service skills.
- The ability to work using own initiative and without supervision.
- Good communication and interpersonal skills.
- Organisational skills
- Computer literacy & keyboard skills
- Understand confidentiality and discretion.
- Standard keyboard skills.
- Able to work independently and recognise the importance of teamwork.
Desirable
- Knowledge of hospital databases/ information systems.
- Knowledge of Microsoft Office.
Qualifications
Essential
- Education to GCSE Level 2 (C/4 above)
Person Specification
Experience
Essential
- Previous experience of providing clerical support in a busy and challenging environment.
- Evidence of experience of working with the public
Desirable
- Experience of working in a healthcare environment.
Skills and Knowledge
Essential
- Strong customer service skills.
- The ability to work using own initiative and without supervision.
- Good communication and interpersonal skills.
- Organisational skills
- Computer literacy & keyboard skills
- Understand confidentiality and discretion.
- Standard keyboard skills.
- Able to work independently and recognise the importance of teamwork.
Desirable
- Knowledge of hospital databases/ information systems.
- Knowledge of Microsoft Office.
Qualifications
Essential
- Education to GCSE Level 2 (C/4 above)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
