Job summary
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System.
Organisations with scope are as follows:
- Hampshire and Isle of Wight Integrated Care Board
- Southern Health Foundation Trust
- Portsmouth Hospitals University NHS Trust
- University Hospital Southampton
- Solent NHS Trust
- South Central Ambulance Service
- Isle of Wight NHS Trust
- Hampshire Hospitals
NHS Salary Band: Band 2
Salary: £22,383 per annum
Work Location: Queen Alexandra Hospital, Cosham
Hours per week: Full time, 37.5 hours per week
Contract Type: Temporary
Closing Date: 9th August 2024 (Please note: we may interview on receipt of application and the role may close before the closing date)
Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.
Weare seeking an enthusiastic, motivated, and flexible individual to fill the position of DAWN co-ordinator on a 12 month FTC. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential. The DAWN co-ordinator will work as part of the Patient Pathway team in Rheumatology outpatients.
Main duties of the job
- Day to day management of patient monitoring on DAWN, Data entry and
Data collection for patients on immunosuppression medication.
- Support Patient pathway team managing biologic pathways, Daycase
diaries and patient helpline.
- Communicate with external healthcare providers
to obtain medication and blood test updates
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job description
Job responsibilities
- Follow departmental guidelines and pathways for blood monitoring of patients on immunosuppression treatment.
- Communicate with patients and external health care providers to update treatment plans and ensure appropriate blood monitoring is taking place.
- Have sufficient understanding of the department and monitoring processes to understand how to respond to and provide information of a non-clinical nature to patients and health care providers, exercise judgement when deciding to escalate queries and responses and/or to be able to redirect as necessary to the correct part of the organisation.
- Ensure monitoring systems and pathways are kept up to date, identify changes to care in clinical documentation and enter/update data as required. Maintenance of accessible and accurate electronic data storage for the department.
- Generate reports from monitoring system to support departmental processes, drug changes and research studies.
- Use template letters to provide patients with blood results and blood phase requirements as instructed by clinical/medical team.
- Answer patient calls, take messages, redirect and answer queries as appropriate.
- Download patient calls and emails from the patient advice and information line, upload, redirect and respond to admin queries.
- Support admin duties across the department
- Have sufficient understanding of Biologic and Daycase pathways to provide support and cover if required.
- Support and implement monitoring changes.
Job description
Job responsibilities
- Follow departmental guidelines and pathways for blood monitoring of patients on immunosuppression treatment.
- Communicate with patients and external health care providers to update treatment plans and ensure appropriate blood monitoring is taking place.
- Have sufficient understanding of the department and monitoring processes to understand how to respond to and provide information of a non-clinical nature to patients and health care providers, exercise judgement when deciding to escalate queries and responses and/or to be able to redirect as necessary to the correct part of the organisation.
- Ensure monitoring systems and pathways are kept up to date, identify changes to care in clinical documentation and enter/update data as required. Maintenance of accessible and accurate electronic data storage for the department.
- Generate reports from monitoring system to support departmental processes, drug changes and research studies.
- Use template letters to provide patients with blood results and blood phase requirements as instructed by clinical/medical team.
- Answer patient calls, take messages, redirect and answer queries as appropriate.
- Download patient calls and emails from the patient advice and information line, upload, redirect and respond to admin queries.
- Support admin duties across the department
- Have sufficient understanding of Biologic and Daycase pathways to provide support and cover if required.
- Support and implement monitoring changes.
Person Specification
Qualifications
Essential
- GCSE English, Grade C or above
Experience
Essential
- Everyday experience with Microsoft Office and similar databases
Skills and Knowledge
Essential
- Strong customer service skills
- Ability to achieve high levels of accuracy ensuring deadlines are met
- Ability to communicate effectively at all levels
- Work effectively as part of a team and independently when required
- Confidentiality and discretion
Person Specification
Qualifications
Essential
- GCSE English, Grade C or above
Experience
Essential
- Everyday experience with Microsoft Office and similar databases
Skills and Knowledge
Essential
- Strong customer service skills
- Ability to achieve high levels of accuracy ensuring deadlines are met
- Ability to communicate effectively at all levels
- Work effectively as part of a team and independently when required
- Confidentiality and discretion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
