Senior Library Assistant

Job description

Job responsibilities

Key Responsibilities: Act as first point of contact for the service, and participate in a range of activities, including library inductions, counter duties (including document supply and enquiries) Provide front-line user assistance, identifying the needs of users and responding to requests and enquiries received in person, by phone and email in a friendly, efficient and effective manner, referring to professional library staff as appropriate. Provide user assistance and induction, including assistance with, searches, the Library website and the use of computers. Will be senior staff member in charge of the library in the absence of a qualified librarian. Manage the interlibrary loan and document supply service, to ensure that requested items are sourced, obtained and delivered promptly, cost-effectively and in appropriate formats, and that items borrowed from elsewhere are returned on time. Undertake bibliographic checking as required. Manage circulation functions, to ensure that stock is efficiently circulated and library users receive a friendly, efficient and courteous issue-desk service at all times. Ensure membership applications are promptly processed and user records are up-to-date and accurate. Prioritise tasks to ensure that library services are delivered promptly in line with agreed policies, procedures and quality standards. Devise and implement methods of best office practice within the Library, assuming responsibility for the handling and security of cash, for the implementation of any security procedures that may be required - as well as out-of-hours library access, for the receipt and distribution of post, and the maintenance of office equipment. Maintain the office diary, and produce high quality stationery and notices. Monitor the appropriate use of departmental print/copy accounts. Undertake administrative functions for the whole Library service where required. Manage journal receipts, to ensure that new issues are made available promptly. Maintain accurate journal holdings lists, to ensure that users and staff can easily locate titles. Maintain relevant spreadsheets and databases for the recording of elements of Library work. In essence compiling monthly and annual statistics. Work collaboratively with the our partners, to devise procedures that ensure harmonization of services and avoid duplication of effort. Order and process new books and stationery for the Library, ensuring they are available in a timely manner. Maintain sufficient stationery supplies in the Library. To assist in the rearrangement, identification and disposal of journal back runs and the withdrawal of books as identified by professional Library staff. Assist in publicising and marketing library resources by producing promotional displays. Ensure library stock and display areas are well presented. Participate in co-operative working with the staff of libraries within the SWIMS network, to optimize sharing of resources and expertise. Maintain personal skills development. In addition to the above duties, to undertake any other appropriate tasks which may be requested following discussion with the post holder.

Person Specification

Qualifications

Essential

• Vocational qualification in library and information studies (minimum NVQ 3), or equivalent experience
• Evidence of CPD

Desirable

• Working towards the chartered membership of the Chartered Institute of Library & Information Professionals.
• Qualification in IT use such as ECDL

Experience

Essential

• Experience of using an online library management system
• Working as part of a team and use of initiative/ideas to contribute to team goals.
• Experience and competency in using IT applications especially Microsoft Office 365
• Receiving and communicating information both verbally and in writing
• Use and understanding of social media technologies.
• Experience of working in a library/information/customer service environment delivering customer service to a wide range of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portsmouth Hospitals University NHS Trust

Address

Queen Alexandra Hospital

Southwick Hill Road

Cosham

PO6 3LY

Employer's website

https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)