Job summary
An exciting opportunity has arisen for a dynamic and motivated person to take on the role of Claims, Redress & Inquests Manager within the Quality and Safety Team at Velindre.
The successful candidate will hold a varied caseload of redress cases, legal claims and Coronial inquests. They will work closely with NHS Wales Legal & Risk colleagues, the Welsh Risk Pool, and external law firms, developing excellent relationships to ensure the Trust is properly advised, represented and reimbursed following legal and redress cases.
A good level of knowledge of the procedures associated with the management of claims, Coronial law, consent, Putting Things Right Regulations and the Redress arrangements, in addition to the Duty of Candour is important for this role.
The post holder will maintain a legal database and analyse complex information. They should have a proven track record of case management. The post holder will also need to be skilled in analysing and presenting data in the form of reports, to inform organisational learning, improve patient safety and provide assurance.
Main duties of the job
The post holder is responsible for ensuring that claims are handled effectively and efficiently, within the Trust's procedures, and in accordance with 'Putting Things Right Guidance on Dealing with Concerns about the NHS from 1 April 2011,' and the Civil Procedure Rules
To represent the Trust as necessary at external litigation case meetings including court hearings in respect of personal injury and medical negligence claims
Facilitate the provision of legal advice on any medico legal issues that arise, as appropriate, to staff at all levels
Ensure relevant strategies, policies, procedures, training, guidance, and advice are in place, alongside practical solutions and problem-solving to ensure safe, suitable, and effective working practices and environments which enables the Trust to meet statutory, mandatory, regulatory, and best practice requirements
Be responsible for the Management of Inquests, including meeting all His Majesty's Coroner timescales and requirements, supporting staff in making witness statements and when attending as witnesses in accordance with legislation governing Inquests and escalation of any issues or concerns in respect of the inquest process
Support the Deputy Head of Quality, Safety and Assurance in ensuring robust oversight of the 'Putting Things Right' Agenda - including leading on the PTR Panel / Redress Panel held to review cases
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://velindre.nhs.wales/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications & knowledge
Essential
- Masters level qualification or equivalent experience in claims and redress. Evidence of continuous professional development.
- Working knowledge of relevant literature, research, and legislation.
- Working knowledge of the NHS Putting Things Right regulations
Desirable
- NHS Risk Management and Claims Management qualification or equivalent experience.
Experience
Essential
- Extensive experience working in the field of litigation and claims management, particularly personal injury and medical negligence claims.
- Experience of working with legislative and enforcement organisations including the Welsh Risk Pool, Welsh Government, and Wales Audit Office.
- Experience of working at a management level within the NHS, with demonstrable experience of working with Directors and Senior Clinicians
Desirable
- Use of Datix Incident Reporting System
- Meeting with a wide variety of stakeholders
- Risk assessment and management processes
- Root Cause Analysis techniques
- Line management of staff
Skills & attributes
Essential
- Able to demonstrate situations where effective leadership and management skills have been used
- Highly developed listening and questioning skills
- Ability to demonstrate tact and diplomacy when working with others
- Well developed written and verbal communication and presentation skills
- Ability to assimilate and interpret complex healthcare and legislative information
- Evidence of influencing and negotiating abilities
- Calm, confident and persuasive
- Organised, logical and thorough
- Able to work independently, and as part of a team
- Ability to work with a wide range of stakeholders
- Able to challenge conventions
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh (please delete as appropriate)
Other
Essential
- Ability to travel within defined geographical area.
- Able to work hours flexibly when required.
Person Specification
Qualifications & knowledge
Essential
- Masters level qualification or equivalent experience in claims and redress. Evidence of continuous professional development.
- Working knowledge of relevant literature, research, and legislation.
- Working knowledge of the NHS Putting Things Right regulations
Desirable
- NHS Risk Management and Claims Management qualification or equivalent experience.
Experience
Essential
- Extensive experience working in the field of litigation and claims management, particularly personal injury and medical negligence claims.
- Experience of working with legislative and enforcement organisations including the Welsh Risk Pool, Welsh Government, and Wales Audit Office.
- Experience of working at a management level within the NHS, with demonstrable experience of working with Directors and Senior Clinicians
Desirable
- Use of Datix Incident Reporting System
- Meeting with a wide variety of stakeholders
- Risk assessment and management processes
- Root Cause Analysis techniques
- Line management of staff
Skills & attributes
Essential
- Able to demonstrate situations where effective leadership and management skills have been used
- Highly developed listening and questioning skills
- Ability to demonstrate tact and diplomacy when working with others
- Well developed written and verbal communication and presentation skills
- Ability to assimilate and interpret complex healthcare and legislative information
- Evidence of influencing and negotiating abilities
- Calm, confident and persuasive
- Organised, logical and thorough
- Able to work independently, and as part of a team
- Ability to work with a wide range of stakeholders
- Able to challenge conventions
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh (please delete as appropriate)
Other
Essential
- Ability to travel within defined geographical area.
- Able to work hours flexibly when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
