Surgical Receptionist

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We have an exciting opportunity for someone looking to work within the Surgical Division as a Peripatetic Receptionist. Two positions have become available, and we are accepting applications for both full-time and part-time hours. The department is staffed Monday to Friday between 0830 -1700. The post-holder will work alongside other Peripatetic Receptionists on our various Surgical Reception areas including Heavitree site on occasion and they would be expected to provide cross-cover between the team and to provide cover absence. This is a fun dynamic team to work in.

Your role is to ensure all patients and visitors are provided with above-and-beyond service. The post holder's approach to patients will always be with care and compassion, ensuring courtesy and respect at all times. An outgoing personality, approachability and a professional demeanour is essential as you will be the initial point of contact for our patients and visitors as well as assisting consultants and other hospital staff.

You will assist in providing a reception service, including responding to telephone enquiries, greeting and directing patients and visitors around the department.

You must be highly motivated with excellent communication skills, an ability to use your own initiative and work well under pressure. You will be adaptable, proactive, reliable and an excellent team member with good customer service skills and/or experience. Knowledge of working in a hospital environment and being proactive and organised is desirable. You will be working with a wide range of people and communicating with people across the Trust.

Applicants will be encouraged to undergo any courses relating to the role to advance them.

Here at the Royal Devon University Hospital, our aim is to enrich patient care by promoting clinically excellent outcomes.

Our vision is to provide safe, high quality seamless services delivered with courtesy and respect. To achieve our vision, we expect all our staff to uphold our Trust values. Our Trust values are:

Compassion

Inclusion

Integrity

Empowerment

Our vision is to provide safe, high quality seamless services delivered with courtesy and respect. To achieve our vision, we expect all our staff to uphold our Trust values. Our Trust values are: Compassion, Inclusion, Integrity and Empowerment.

Working Pattern: Hours and days to be discussed at interview. Full and part time positions available (37.5 hours and 15 hours)

Interview Date: 4th-5th September 2025

For further information please contact: Lydia Fairman, Admin Line Manager Lydia.fairman@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon and Exeter Hospital

Barrack Road

Exeter

Devon

EX2 5DW

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)