Service Coordinator

Royal Devon University Healthcare NHS Foundation Trust

The closing date is 14 May 2025

Job summary

We are seeking an enthusiastic and motivated individual to join the Glaucoma Unit at Heavitree Hospital as a Service Coordinator in our ophthalmology team. This is a fixed term contract for 12 months to cover maternity leave.

In this important role, you will oversee the day to day management and leadership of the administrative team, ensuring the efficient and effective delivery of high quality, patient focused service. You will collaborate closely with clinicians, management, and administrative staff to provide exceptional customer care, whilst supporting the continuous development and improvement of our services.

Main Responsibilities:

Supervise and support the administrative team

Provide excellent customer care, including communication with patients and their relatives/carers

Promote a positive and supportive team culture

Book appointments for acute and urgent patients

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Date posted

30 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

185-615-10467

Job locations

Royal Devon & Exeter Hospital

Gladstone Road

Exeter

EX12ED

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for an individual who is passionate about service improvement, with excellent attention to detail, a positive attitude, and a love for taking on new challenges.

The ideal candidate will be an approachable person with a calm and flexible approach to working with both staff and patients. You will be skilled at motivating others, supporting staff through change, and fostering a culture of continuous improvement and inclusion. Strong communication and organisational skills are essential for this role.

This is an exciting opportunity for someone seeking a rewarding leadership position within a dynamic and forward thinking department.

If you believe you have the skills and enthusiasm to meet the demands of this role, we would like to hear from you. Visits to the department are welcomed and encouraged.

Working Pattern: Monday to Friday 8-5 (hours to be agreed)

Interview Date: Tuesday 27th May 2025, Heavitree Hospital

For further information please contact: Katrina Harris, Admin Line Manager, 07917505990, katrinaharris@nhs.net

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.