Admin Patient Flow Coordinator (Emergency Department)

Royal Devon University Healthcare NHS Foundation Trust

The closing date is 08 May 2025

Job summary

Working as a member of the team in the Emergency Department collaborating with key teams/department to ensure the smooth flow of patients through the Majors/Minors/Resus area.

To work with minimum supervision and provide a range of clerical and administrative duties, providing a first point of contact for Royal Devon University Healthcare NHS Foundation Trust staff and visitors reporting to Minors/Majors/Resus

To track patient progress thought the Majors/Minors/Resus Department and maintain records.

To maintain the crucial link between the AMU Clinical lead and the Emergency Department (ED).

To monitor the patient times within Majors/Minors/Resus and liaise with the Clinical team in accordance with guidelines.

Please note that the workstation for this position is in a front-line Clinical area and therefore the post holder will be exposed to patients who are presenting to ED in an aggressive, distressed or severely ill/injured state.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

185-570-10419

Job locations

Royal Devon and Exeter Hospital

Barrack Road

Exeter

Devon

EX2 5DW

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

This is an exciting opportunity to join the admin team in the Emergency Department

We are looking for an enthusiastic and motivated person to join the Emergency Department administration team as a Patient Flow Coordinator. This vital role works alongside our Medical, Nursing and Site Management teams to co-ordinate the activity within the Emergency Department.

You must have outstanding communication and interpersonal skills with a pleasant telephone manner. It is essential that you have the ability to deal with confidentiality issues and be able to provide excellent customer care service. It is vital that patients details are accurately recorded, and the relevant documentation is created to support safe patient care.

Dealing with approximately 105,000 attendances per year, the Emergency Department is an exciting and stimulating place to work and benefits from excellent team working. This role would suit someone who has exceptional interpersonal skills, is proactive and looking for a challenge.

The successful candidates will demonstrate the ability to remain calm under pressure and have experience of dealing with the general public, and with difficult/distressed people. A flexible approach to work and an understanding of working in a busy environment with minimal supervision are also essential.

If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you.

Weekly Working Hours: 17 hours per week.

Week 1: Monday 08:00-17:00, Tuesday 08:00 - 17:00

Week 2: Thursday 08:00-17:00, Friday 08:00-17:00

Interview Date: To be confirmed

For further information please contact: Harriet Finch; Admin Line Manager on 01392 402549 or harrietfinch@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.