Programme Administrator

Royal Devon University Healthcare NHS Foundation Trust

The closing date is 30 April 2025

Job summary

As a Trust, we are embarking on a project to make the ordering and scheduling of outpatient appointments simpler and more efficient. The overall aim is to enable patients to self-schedule using Fast Pass, Ticket Scheduling and Patient Re-scheduling via MY CARE, our patient portal.

The Programme Administrator will provide support and administration to the Schedule Optimisation Programme. They will support the implementation of Fast Pass and Ticket Scheduling in specialties across the Trust, supporting clinical and administrative colleagues alike in all aspects of outpatient scheduling, from the outpatient waiting list request through to the completion of the appointment.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Date posted

22 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

185-30047-10372

Job locations

Devon County Council

Topsham Road

Exeter

EX24QD

Job description

Job responsibilities

For More Info on the Job Description and Responsibilities please click the link below.

More about the role

You will be joining a dynamic team who are part of transforming the way outpatient appointments are scheduled. You will be responsible for engaging and building relationships with administrative staff and booking teams across the Trust. You will be part of a supportive team and will be actively encouraged to share your ideas and thoughts on how we can successfully embed processes and ways of working. This will enable us to deliver and improve outpatient scheduling processes.

The primary role is to be the Programme Administrator for the Trustwide implementation of Schedule Optimisation across outpatients. You will provide direct support to colleagues who schedule outpatient appointments. You will have excellent attention to detail and understand outpatient workflows and Epic EPR build to enable validation of outpatient waiting lists. You will be providing advice on outpatient booking processes and Epic solutions to improve efficiencies. You will work with the Project Support Officers and will report to the Project Co-ordinator and Senior Admin Information Officer.

You will have well-developed interpersonal skills and be able to converse in a positive manner at all levels. You will be dependable and will be able to work on your own initiative. You must possess strong organisational skills and be able to deliver objectives within an agreed timeframe as this will enable us to deliver and improve outpatient scheduling processes.

We are seeking a motivated individual with a good understanding of outpatient template build and scheduling processes to join our Admin Information Officer team working across the Cancer and Elective Care Directorate and Clinical Digital team.

If you are passionate about the future of outpatients, then please contact Emma Newton, Senior Admin Information Officer, for more information.

Working Pattern: Monday to Friday 8am - 4pm

For further information please contact: Emma Newton, Senior Admin Information Officer, e.newton2@nhs.net

This is a fixed term contract for 18 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.