Medical Receptionist (GP)

Royal Devon University Healthcare NHS Foundation Trust

The closing date is 28 March 2025

Job summary

Providing excellent customer care. Contact with a GP Practice can be highly emotive, so you will be a great communicator with strong customer service skills to try to help our patients gain appropriate access to clinicians, treating them with tact and empathy
Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner.
Typical tasks that you will complete are:
Answering incoming telephone calls from both patients and other health professionals
Front of house reception desk; face-to-face contact with patients dealing with queries and checking patients in when required
Processing and signposting patient requests both on the telephone and from our electronic access service
Booking/signposting patients into the appropriate clinical service
Processing prescriptions and patient registrations in a timely manner
Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

185-63302-10083

Job locations

Castle Place Practice

Kennedy Way

Tiverton

Devon

EX166NP

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for someone who can be flexible and enjoys working as part of a vibrant team in a fast-paced environment to join us part-time in our Medical Reception Team. The successful candidate must be highly motivated with excellent communication skills, an ability to use their own initiative and work well under pressure. You will be adaptable, reliable and an excellent team member with the ability to be assertive and multi-task while dealing with a high volume of patient contacts, alongside a strong attention to detail and the ability to find resolutions to meet the changing needs of the department.

You will need excellent IT skills and preferably knowledge of working in a GP surgery environment, ideally with experience of using EMIS Web or a similar clinical system. Knowledge of medical terminology is desirable along with proven experience in dealing with members of the public via telephone and face-to-face.

You will form part of our dedicated, patient focused Reception Team with direct support from our Clinical Team to ensure our patients receive appropriate and timely clinical care.

If you feel you would be able to meet the needs of this challenging but very rewarding role, then we would be delighted to hear from you. Informal visits to the surgery are welcome and encouraged.

Working Pattern: 24 hours per week.

Interview Date: To be confirmed

For further information please contact: Lisa Sydenham, Operations Manager on lisa.sydenham@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.