Service Administrator

Royal Devon University Healthcare NHS Foundation Trust

This job is now closed

Job summary

To provide a full and efficient secretarial service to the botox service within Neurology. This will include proof reading, minute taking, diary management and ensuring that all documentation is produced to an excellent standard.
To provide full phone line cover for the botox service line which includes managing patient expectations in regards to clinic and service demand and capacity.
Supporting with prescriptions for clinicians and nurses
To liaise with the appropriate clinical team members on a daily basis.
Ensure all information is secure and confidentiality of information is maintained at all times
Complete the letters in a timely manner to support updates on medications are notified to GPs and patients.
Organise clinics and liaise with the booking office as per updates for clinic activity.
Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
Use multiple computer systems as required within the department such as EPIC (MyCare), MS Office applications
Ensure the professional image of the Trust is maintained at all times
Adhering to Trust policies, systems and procedures (including the Trusts Confidentiality policy
Working as part of the Neurology admin team as a collective.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

185-63302-9355

Job locations

Royal Devon University Healthcare NHS Foundation Trust

Exeter

Devon

EX2 5DW

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for an enthusiastic and motivated Service Administrator (Medical Secretary) to join the Neurology Team, based in Bowmoor House, Royal Devon and Exeter Hospital Wonford.

We have an exciting role working as the main administrative secretarial support for the Botox service within Neurology. As an individual we are looking for someone who enjoys working as part of a busy and vibrant team, who is able to prioritise their workload, and can remain calm under pressure.

Excellent communication and interpersonal skills will be an essential, proven experience in dealing with service users/patients on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a team yet have the ability to use your own initiative to meet the changing needs of the department and Neurology service.

As a team we are encouraging of personal and professional development, full training and support would be provided to help you learn and develop within this role.

Working Pattern: 37.5 hours per week. Monday to Friday.

Interview Date: To be confirmed

For further information please contact: Ashleigh Stevens, Admin Line Manager on 01392 406475 or ashleigh.stevens3@nhs.net

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.