Telecoms Support

Royal Devon University Healthcare NHS Foundation Trust

The closing date is 08 December 2024

Job summary

To provide technical support to users and management on IT and Communications Systems, ensuring timely and effective resolution of problems, reports and installation requests. Work with other members of the Digital Services Division to ensure maximum performance and return for IT investments.

This role provides front line support to the customers and is often the first personal contact that the users have with the service. It is therefore a key requisite of this post to maintain a customer focus at all times. Given the dynamic nature of NHS organisations there will be a requirement for travel to a number of sites dependent upon where the users are based and the growth of the Digital Services Division.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Date posted

27 November 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

185-39749-8957

Job locations

Royal Devon University Healthcare NHS Foundation Trust

Barnstaple

Devon

EX31 1SW

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

To provide maintenance and support of Trust-wide telephony systems, hardware and solutions currently in use within RDUH including but not limited to:

VoIP, Digital & Analogue telephony hardware/end user devices
Legacy Telecoms Systems (Digital & analogue PBX)
landline/SIP and mobile maintenance and monitoring
Peripheral telecoms and pager/Bleep equipment
Unified comms, standard/Legacy Telecoms & Data patching
Fault Finding/Troubleshooting/Triage
Confidence with Krone punch down strips, Tone out, Pinging devices Patching and basic network port triage.
Responsible for maintaining and administering the Mobile device estate, including new requests and upgrades.
Provide training and support on trust issued telephony and mobile devices IOS & Android such as iPads and smartphones.

To be responsible for the daily operation and monitoring of the Telecoms services, determining any problems and provide full operational telecoms connectivity for all customers.

Provide advice on best practice and technical specifications on a comprehensive range of telecoms services to IT users.

To work as a member of the Telecoms Team, in accordance with standard procedures.

To attend project scoping, start-up and investigation meetings, as called for by members of the programme delivery pillar and/or as required to maintain the momentum of the project.

To Assist the Telecoms manager in delivering the telecoms service and telecom projects across the Trust.

To complete installation and change forms to maintain the accuracy of the Service Desk Configuration Management Database

To provide cover for the Telecoms Manager when required.

To Assist the Telecoms manager in analysing spend and system usage.

To order telecoms equipment and to maintain and monitor the delivery process, including repair / returns.

To act as a point of contact for Trusts end users in the event of service interruptions

Working Pattern: Monday to Friday 08:30 to 17:00

Interview Date: Wednesday 18th December

For further information please contact: Susie Stott, Telecoms Manager on 01271 442128 / Susie.Stott@nhs.net or rduh.telecoms@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.