Service Administrator

Job summary

• Booking clinics, scheduling/rescheduling appointments
• Booking/re-scheduling patient surgery admissions
• Provide excellent customer care which may include communication via Telephone calls or emails with distressed and anxious patients and relatives.
• Undertake general clerical duties such as scanning of paperwork, editing and sending patient clinic letters, updating of several databases.
• Ensure all Administrative processes and enquiries are dealt with in an efficient and timely manner.
• Working closely with the Ophthalmology Clinical team to ensure a seamless service to our patients.
• Assisting and supporting, including cross covering of other members of the Administrative Team in Ophthalmology.
• Booking clinics, scheduling/rescheduling appointments
• Booking/re-scheduling patient surgery admissions
• Provide excellent customer care which may include communication via Telephone calls or emails with distressed and anxious patients and relatives.
• Undertake general clerical duties such as scanning of paperwork, editing and sending patient clinic letters, updating of several databases.
• Ensure all Administrative processes and enquiries are dealt with in an efficient and timely manner.
• Working closely with the Ophthalmology Clinical team to ensure a seamless service to our patients.
• Assisting and supporting, including cross covering of other members of the Admini

  Main duties of the job

  For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

  About us

  Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

  We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

  Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

  Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

  Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

  Date posted

  22 November 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year Pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  185-21369-8867

  Job locations

  Royal Devon University Healthcare NHS Foundation Trust

  Barrack Road

  Exeter

  Devon

  EX2 5DW

  
  

  Job description

  Job responsibilities

  For more information on the Job Description and Responsibilities please click the link below.

  More detail about the role

  We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional administrative service to the Ophthalmology Department within the Surgical Services Division. This dynamic role will keep you both challenged and busy. You will be required to work to deadlines in line with our Trust targets.

  You must be highly motivated with excellent communication skills, an ability to use your own initiative and be able to work well under pressure and react quickly. You will be adaptable, reliable and be able to multi-task along with being an excellent team player. You will have excellent administration experience. You will be working with a wide range of people and communicating with both patients and staff therefore empathy and patience is essential.

  The post holder will support the Service Coordinator/Administration Line Manager, providing a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards.

  Working Pattern: Monday to Friday 09:00 to 17:00

  Interview Date: To be confirmed

  For further information please contact: Trudi Furzer, Service Coordinator, 01392 406053, trudi.furzer@nhs.net

  As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

  Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

  The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

  The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

  Benefits

  We will work together to maintain a culture that develops and supports you and your team.

  This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

  Looking after you is important to us.

  We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

  If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

  You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

  Salary is not the only financial benefit

  You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

  You will also have access to other benefits including:

  National discount services such as the Blue Light Card and Health Service Discounts.

  Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

  Car lease schemes.

  The NHS Pension scheme (one of the most generous and comprehensive in the UK).

  Cycle to work scheme

  These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

  Job description

  Job responsibilities

  For more information on the Job Description and Responsibilities please click the link below.

  More detail about the role

  We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional administrative service to the Ophthalmology Department within the Surgical Services Division. This dynamic role will keep you both challenged and busy. You will be required to work to deadlines in line with our Trust targets.

  You must be highly motivated with excellent communication skills, an ability to use your own initiative and be able to work well under pressure and react quickly. You will be adaptable, reliable and be able to multi-task along with being an excellent team player. You will have excellent administration experience. You will be working with a wide range of people and communicating with both patients and staff therefore empathy and patience is essential.

  The post holder will support the Service Coordinator/Administration Line Manager, providing a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards.

  Working Pattern: Monday to Friday 09:00 to 17:00

  Interview Date: To be confirmed

  For further information please contact: Trudi Furzer, Service Coordinator, 01392 406053, trudi.furzer@nhs.net

  As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

  Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

  The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

  The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

  Benefits

  We will work together to maintain a culture that develops and supports you and your team.

  This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

  Looking after you is important to us.

  We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

  If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

  You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

  Salary is not the only financial benefit

  You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

  You will also have access to other benefits including:

  National discount services such as the Blue Light Card and Health Service Discounts.

  Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

  Car lease schemes.

  The NHS Pension scheme (one of the most generous and comprehensive in the UK).

  Cycle to work scheme

  These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

  Person Specification

  General Requirements

  Essential

  • See job description text above, and (where applicable) you can download a copy of the full job description

  Desirable

  • See job description text above, and (where applicable) you can download a copy of the full job description
  Person Specification

  General Requirements

  Essential

  • See job description text above, and (where applicable) you can download a copy of the full job description

  Desirable

  • See job description text above, and (where applicable) you can download a copy of the full job description

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Royal Devon University Healthcare NHS Foundation Trust

  Address

  Royal Devon University Healthcare NHS Foundation Trust

  Barrack Road

  Exeter

  Devon

  EX2 5DW

  
  

  Employer's website

  https://royaldevon.nhs.uk/ (Opens in a new tab)

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  Employer details

  Employer name

  Royal Devon University Healthcare NHS Foundation Trust

  Address

  Royal Devon University Healthcare NHS Foundation Trust

  Barrack Road

  Exeter

  Devon

  EX2 5DW

  
  

  Employer's website

  https://royaldevon.nhs.uk/ (Opens in a new tab)

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