Administrative Services Manager

Royal Devon University Healthcare NHS Foundation Trust

This job is now closed

Job summary

The Admin Services Manager role will be responsible for managing the Central Booking Team, which is made up of Eastern services\' central medical and surgical booking teams, the 2WW booking team, and the Central Support Team. Combined these teams book over 45,000 outpatient appointments annually, and this role will be responsible for ensuring effective running of these teams as well as engaging with admin service improvement programmes to provide an efficient and effective outpatient booking service for patients.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Date posted

03 January 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year

Contract

Permanent

Working pattern

Full-time

Reference number

185-40820-5938

Job locations

Osprey House

Sowton Industrial Estate

Exeter

Devon

EX2 7WN

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for a driven and proactive Admin Services Manager to oversee the Central Booking Team. This role will involve day-to-day service management of the overall administrative functions of the Central Booking Team, as well as delivery of service improvements in line with admin transformation programmes and the outpatients transformation programme.

The successful applicant will have strong interpersonal and managerial skills, will be able to co-ordinate different teams and services, and will be motivated to deliver a high-performing booking service to ensure slot and clinic utilisation are maximised for the clinical teams we support.

Working Pattern: 37.5 hours per week, Monday to Friday

Interview Date:Monday 29th January 2024

For further information please contact: Tom Roberts, Head of Outpatients (Eastern Services) on thomas.roberts20@nhs.net, or Emma Newton, Clinical Administration Transformation Lead on e.newton2@nhs.net.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.