Job summary
The Right by You service has been designed and shaped by people with lived experience of cancer. Our aim is that the service should work for anyone who needs it. Over the past couple of years the project has been working with people who are experiencing homelessness (or at risk of homelessness) who are diagnosed with cancer. To help us progress this work we are looking for a link-worker with skills and experience of working with people who are homeless to join our Right by You team in Southampton. The post is being hosted by the Homeless Healthcare team but will work closely as part of the Right by You project team. The individual will be supported to learn about cancer and cancer support and will be part of a growing team of dynamic practitioners delivering meaningful personalised care wherever it is needed
The Care Co-ordinator will be a key point of contact for the homeless population within Southampton who have cancer. To help meet their needs and provide co-ordination and support.
The post holder will work closely with the Right by Your Colleagues, Homeless Healthcare Team and Street Homeless Prevention Team to manage an identified caseload of patients to support them to achieve their goals, access treatment and support to improve lifestyle.
Main duties of the job
Assist patients to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing in relation to the PCN Service Specifications.
Provide co-ordination and navigation for patients and their carers across health and care services providing intensive support via assertive outreach to people who are homeless or at risk of homelessness in the city maintaining a consistent approach.
Work with other health and social care providers to identify and manage a caseload of patients which could involve the exchange of complex information.
Accompany chaotic and complex clients to interviews and appointments and facilitate relationships and support via other members of the Right by You team and other cancer services.
Support patients to attend appointments through answering queries, arranging and managing appointments and ensuring that they have good quality written or verbal information.
Engaging and supporting rough sleepers on the street working in conjunction with colleagues from the Homeless Healthcare Team, Street Homeless Prevention Team and the Right by You Wessex team.
Manage a caseload of clients maintaining clear and accurate records of the support offered and outcomes achieved.
Complete an initial assessment to identify client needs and produce person centred outcome and holistic support plans.
About us
We have been working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Subject to approvals, the aim is for the new Trust to be formed by the end of 2024.
Project Fusion is the name for the programme to create the new combined NHS Foundation Trust. Hampshire and Isle of Wight Healthcare NHS Foundation Trust will be bringing the services into a single organisation will result in more consistent care, more equitable access to services irrespective of postcode, and a more sustainable workforce and services. The new organisation will operate locally to ensure services can best meet the needs of different communities.
The new Trust will be comprised of all the services currently provided by Solent NHS Trust and Southern Health NHS Foundation Trust, the community, mental health and learning disability services provided by Isle of Wight NHS Trust and child and adolescent mental health services delivered in parts of Hampshire by Sussex Partnership NHS Foundation Trust.
Colleagues will transfer to the new organisation under Transfer of Undertakings (Protection of Employment) -- known as TUPE on the day the trust is formed. TUPE is a legal process to ensure you transfer out of one organisation and into another, maintaining the terms and conditions of your employment.
Job description
Job responsibilities
Assist patients to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing in relation to the PCN Service Specifications.
Provide co-ordination and navigation for patients and their carers across health and care services providing intensive support via assertive outreach to people who are homeless or at risk of homelessness in the city maintaining a consistent approach.
Work with other health and social care providers to identify and manage a caseload of patients which could involve the exchange of complex information.
Accompany chaotic and complex clients to interviews and appointments and facilitate relationships and support via other members of the Right by You team and other cancer services.
Support patients to attend appointments through answering queries, arranging and managing appointments and ensuring that they have good quality written or verbal information.
Engaging and supporting rough sleepers on the street working in conjunction with colleagues from the Homeless Healthcare Team, Street Homeless Prevention Team and the Right by You Wessex team.
Manage a caseload of clients maintaining clear and accurate records of the support offered and outcomes achieved.
Complete an initial assessment to identify client needs and produce person centred outcome and holistic support plans.
Job description
Job responsibilities
Assist patients to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing in relation to the PCN Service Specifications.
Provide co-ordination and navigation for patients and their carers across health and care services providing intensive support via assertive outreach to people who are homeless or at risk of homelessness in the city maintaining a consistent approach.
Work with other health and social care providers to identify and manage a caseload of patients which could involve the exchange of complex information.
Accompany chaotic and complex clients to interviews and appointments and facilitate relationships and support via other members of the Right by You team and other cancer services.
Support patients to attend appointments through answering queries, arranging and managing appointments and ensuring that they have good quality written or verbal information.
Engaging and supporting rough sleepers on the street working in conjunction with colleagues from the Homeless Healthcare Team, Street Homeless Prevention Team and the Right by You Wessex team.
Manage a caseload of clients maintaining clear and accurate records of the support offered and outcomes achieved.
Complete an initial assessment to identify client needs and produce person centred outcome and holistic support plans.
Person Specification
Qualifications
Essential
- GCSE grade C/4 in English or equivalent.
- NVQ 3 in Health and Social Care or equivalent relevant experience.
Desirable
- Computer skills qualification.
Experience
Essential
- Experience of working to strict deadlines and under pressure.
- Experience of setting up and implementing internal processes and procedures realising efficiencies and efficient practices.
- Work without direct supervision.
- Experience of working with service users where there may be barriers to understanding.
Desirable
- Experience of working in a changing environment.
Additional Criteria
Essential
- Excellent communication skills both written and verbal with the ability to prepare and produce concise yet insightful communications.
- Excellent organisational skills with the ability to prioritise workload.
- Ability to maintain confidentiality.
- Exceptional time management with experience of working to tight and often changing timescales.
- Being flexible and adaptable at work in order to meet competing priorities and varying situations.
- Ability to manage difficult situations and conversations avoiding conflict.
- Able to work well under pressure.
- Able to use own initiative.
- Active and empathetic listening skills.
- Experience in the care of elderly, complex patients and patients with learning difficulties.
- Able to develop and sustain relationships across professional boundaries.
- Knowledge of the benefits system and tenancy legislation.
- Have an interest and genuine concern for homelessness and related issues.
- Ability to deal with distressing emotional circumstances.
- Ability to work with and communicate with service users/carers who may at times be distressed or angry.
- Ability to work as part of a team.
Desirable
- Knowledge of voluntary and statutory agencies.
Person Specification
Qualifications
Essential
- GCSE grade C/4 in English or equivalent.
- NVQ 3 in Health and Social Care or equivalent relevant experience.
Desirable
- Computer skills qualification.
Experience
Essential
- Experience of working to strict deadlines and under pressure.
- Experience of setting up and implementing internal processes and procedures realising efficiencies and efficient practices.
- Work without direct supervision.
- Experience of working with service users where there may be barriers to understanding.
Desirable
- Experience of working in a changing environment.
Additional Criteria
Essential
- Excellent communication skills both written and verbal with the ability to prepare and produce concise yet insightful communications.
- Excellent organisational skills with the ability to prioritise workload.
- Ability to maintain confidentiality.
- Exceptional time management with experience of working to tight and often changing timescales.
- Being flexible and adaptable at work in order to meet competing priorities and varying situations.
- Ability to manage difficult situations and conversations avoiding conflict.
- Able to work well under pressure.
- Able to use own initiative.
- Active and empathetic listening skills.
- Experience in the care of elderly, complex patients and patients with learning difficulties.
- Able to develop and sustain relationships across professional boundaries.
- Knowledge of the benefits system and tenancy legislation.
- Have an interest and genuine concern for homelessness and related issues.
- Ability to deal with distressing emotional circumstances.
- Ability to work with and communicate with service users/carers who may at times be distressed or angry.
- Ability to work as part of a team.
Desirable
- Knowledge of voluntary and statutory agencies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
