Receptionist - Sexual Health

Job summary

We are looking for a Receptionist to be first point of contact to our Sexual Health Services in Basingstoke undertaking various administration duties to support our dedicated and passionate multidisciplinary team.

Your duties will include reception cover, administrative support for clinical services, electronic patient records system appointment management, managing admin worklists, general filing and scanning, telephone enquiries, databases, patient engagement and clinic activity audits. To be actively involved in patient engagement and feedback and contribute to service improvement.

Solent NHS Trust Sexual Health Service provides Sexual and Reproductive Health (SRH) and Genito-Urinary Medicine (GUM) services across Hampshire, Isle of Wight, Portsmouth and Southampton.

Main duties of the job

• Reception

First point of contact greeting patients and visitors.

• Administrative

Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required.

• ICT

Inform our electronic patient records system for booking and arriving patients. Monitor and action tasks on work lists. Use of Office 365 packages.

• Team duties

To be part of a wider administration team as part of and integrated Sexual Health Service.

• Patient engagement and feedback

To be actively involved in patient engagement and feedback, quality and audit and contribute to service improvement.

About us

We have been working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Subject to approvals, the aim is for the new Trust to be formed by the end of 2024.

Project Fusion is the name for the programme to create the new combined NHS Foundation Trust. Hampshire and Isle of Wight Healthcare NHS Foundation Trust will be bringing the services into a single organisation will result in more consistent care, more equitable access to services irrespective of postcode, and a more sustainable workforce and services. The new organisation will operate locally to ensure services can best meet the needs of different communities.

The new Trust will be comprised of all the services currently provided by Solent NHS Trust and Southern Health NHS Foundation Trust, the community, mental health and learning disability services provided by Isle of Wight NHS Trust and child and adolescent mental health services delivered in parts of Hampshire by Sussex Partnership NHS Foundation Trust.

Colleagues will transfer to the new organisation under Transfer of Undertakings (Protection of Employment) -- known as TUPE on the day the trust is formed. TUPE is a legal process to ensure you transfer out of one organisation and into another, maintaining the terms and conditions of your employment.