Job summary
The post holder will be first point of contact to the department. Deal with various administration duties including reception cover, administrative support for clinical services, electronic patient records system appointment management, managing admin worklists, general filing and scanning, telephone enquiries, databases, patient engagement and clinic activity audits. To be actively involved in patient engagement and feedback and contribute to service improvement.
Main duties of the job
First point of contact greeting patients and visitors.
Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required.
Inform our electronic patient records system for booking and arriving patients. Monitor and action tasks on work lists. Use of Office 365 packages.
To be part of a wider administration team as part of and integrated Sexual Health Service.
- Patient engagement and feedback
To be actively involved in patient engagement and feedback, quality and audit and contribute to service improvement.
About us
We have been working with other local NHS Trusts to create a new organisation, bringing together all community, mental health and learning disability services from across Hampshire and Isle of Wight. Subject to approvals, the aim is for the new Trust to be formed by July 2024.Project Fusion is the name for the programme to create the new combined NHS Foundation Trust. Hampshire and Isle of Wight Healthcare NHS Foundation Trust will be bringing the services into a single organisation will result in more consistent care, more equitable access to services irrespective of postcode, and a more sustainable workforce and services. The new organisation will operate locally to ensure services can best meet the needs of different communities.The new Trust will be comprised of all the services currently provided by Solent NHS Trust and Southern Health NHS Foundation Trust, the community, mental health and learning disability services provided by Isle of Wight NHS Trust and child and adolescent mental health services delivered in parts of Hampshire by Sussex Partnership NHS Foundation Trust.Colleagues will transfer to the new organisation under Transfer of Undertakings (Protection of Employment) -- known as TUPE on 1st July 2024. TUPE is a legal process to ensure you transfer out of one organisation and into another, maintaining the terms and conditions of your employment.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- Educated to GSCE Grade 4 or above in English or equivalent standard
Desirable
- Completion of NVQ 2 in Business Admin or equivalent proven experience
- Completion of ECDL or equivalent
Experience
Essential
- Proven experience of using MS Word, Excel, Outlook
- Ability to use own initiative/work to deadlines
- Experience of working in a constantly changing environment
Desirable
Additional Criteria
Essential
- Proven skills in being flexible and adaptable to meet competing priorities
- Working with sensitive information and maintain confidentiality
- Excellent organisational/interpersonal/communication and telephone skills and ability to prioritise and plan ahead
- Ability to maintain good relationships with colleagues and professional staff
- Ability to work as a close-knit team
- Self-motivated
- Literate and numerate in English
- Excellent listening skills
- Understanding of personal health and safety responsibilities
- Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post.
- Is able to work legally in the UK
- Is able to work with children and vulnerable adults
- Ability to travel within Eastleigh and Andover area
- For posts which require a professional registration, postholders hold a valid up to date registration with their professional body.
- For posts where postholders are required to drive as part of their role they hold a valid full driving licence which enables them to legally drive in the UK
Desirable
Person Specification
Qualifications
Essential
- Educated to GSCE Grade 4 or above in English or equivalent standard
Desirable
- Completion of NVQ 2 in Business Admin or equivalent proven experience
- Completion of ECDL or equivalent
Experience
Essential
- Proven experience of using MS Word, Excel, Outlook
- Ability to use own initiative/work to deadlines
- Experience of working in a constantly changing environment
Desirable
Additional Criteria
Essential
- Proven skills in being flexible and adaptable to meet competing priorities
- Working with sensitive information and maintain confidentiality
- Excellent organisational/interpersonal/communication and telephone skills and ability to prioritise and plan ahead
- Ability to maintain good relationships with colleagues and professional staff
- Ability to work as a close-knit team
- Self-motivated
- Literate and numerate in English
- Excellent listening skills
- Understanding of personal health and safety responsibilities
- Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post.
- Is able to work legally in the UK
- Is able to work with children and vulnerable adults
- Ability to travel within Eastleigh and Andover area
- For posts which require a professional registration, postholders hold a valid up to date registration with their professional body.
- For posts where postholders are required to drive as part of their role they hold a valid full driving licence which enables them to legally drive in the UK
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
