Service Delivery Manager

Job summary

Are you looking for a new challenge in a fantastic ICT team?

We're looking for a Digital Service Delivery Manager!

The post holder will be responsible for the innovation, monitoring and delivery of the Asset management process, along with the operational management of the ICT service delivery, they will also manage the transition of projects into BAU, alongside providing support to senior management and other team members. The post holder is required to provide direction and support to other members of the team whilst developing effective working relationships, efficient practices, and a motivated workforce.

Our team endeavour to enable the right information to be available at the right time to the right people, ensuring that information is managed securely and traceably to the highest standards of information governance. We strive to enhance existing ways of communicating with colleagues and patients, including new ways of delivering their healthcare. We want to contribute to Solent NHS Trust being a great place to work by improving staff experience of technology through the provision of easier and more intuitive ways of accomplishing tasks, improving the design and usability of applications offered by the Trust, improving the systems and processes for managing new requirements and the resolution of problems and facilitating creativity, curiosity and communication amongst our staff, and with our patients and partners.

If this sounds like the role for you then get in touch today!

Main duties of the job

• Work with third parties and suppliers to ensure that the IT service and Trust assets are monitored and delivered effectively across the Solent estate.
• Ensure that Service Requests are managed effectively and within SLA and expedite requests where appropriate
• Work with suppliers to roll out operational solutions and embed business change into the day to day processes
• Meet with suppliers and build strong working relationships with both suppliers and partners
• Monitor benefits and risks, including financial, operational, strategic and quality.
• Manage the services invoices and ensure prompt payment
• Manage all external funding and report to national teams as required
• Write Policies, Business Cases, project documentation and Reports as required.
• Be responsible for providing and receiving complex information from multiple sources around the
• development, delivery, and management of operational projects, interpreting this information and
• Manage the existing IT contracts and proactively work with services to align new contracts to the Trust strategy.
• Be responsible for effective communication across the IT team including establishing a wide range of
• Support positive working relationships with staff across the IT department and trust.
• Support the work of the ICT senior management team.
• Demonstrate outstanding motivational skills and influencing skills in driving projects forward
• Support the development and coordinate complex business cases and projects which support the IT

About us

At Solent, our teams mirror the communities we serve. The Equality, Diversity, Inclusion, and Belonging plan fosters authenticity, ensuring every Solent NHS Trust member feels visible, validated, and valued.

The Annual Staff survey positions us among top-performing Community and Mental Health trusts in 3 of 9 themes:

• Compassion and inclusivity
• Each voice matters
• Staff Engagement

Our commitment to enhancing diversity, inclusion, and belonging fosters a strong sense of uniqueness, celebrated among colleagues, contributing to excellent patient outcomes.

We welcome applications from underrepresented communities, offering an informal chat for those uncertain about job fit. Our revamped recruitment process prioritizes inclusivity, aligned with Disability Confident and Armed Forces Covenant guaranteed interviews.

Join our 7 staff networks:

DisAbility

LGBTQ+Allies

Carers

50+

Multi Faith

Black, Asian, and minority ethnic

Veterans

Solent supports flexible working, providing a carer's passport. Our award-winning Health and Wellbeing service, including Employment Disability, Neurodivergent, and Menopause support, makes Solent NHS an inclusive workplace.

We promote staff vaccination as the primary defense against Flu and Covid-19. Join us in contributing to outstanding patient outcomes in a diverse and inclusive environment.