Job summary
Treetops SARC provides support, advice and forensic examination services for people who have experienced rape or sexual assault throughout Hampshire and the IOW. We are based in Cosham, Portsmouth and open 365 days a year, staffed by on-call crisis workers and sexual offences examiners.
We are looking for a Crisis Worker to join a small team of forensic physicians, Crisis Workers and support workers delivering high standards of care to people who have recently experienced rape or sexual assault.
You will:
- Provide support and crisis management to people who have recently experienced rape of sexual assault
- Support the triage system for clients requiring a forensic medical examination
- Participate in the 6 week rolling rota, which includes working two Saturday and two Sundays per month
- Support on call cover to ensure appropriate cover for a 24/7 service, including working at least two twilight shifts and two-night shifts per week
- Attend SARC Base, Treetops Centre, within 60 minutes of being called by the police
- Offer telephone support and information, as part of the 24/7 rota.
We are looking for someone who communicates with a high degree of empathy and is able to work with highly complex, sensitive information about emotive issues. To have a good understanding of issues relating to rape and sexual assault and to have an organised and methodical approach to work. In return, we provide a comprehensive induction and training plan and are committed to supporting continuous personal development.
Main duties of the job
To provide support and crisis management to individuals who have recently experienced rape or sexual assault and who may or may not wish to report to the police. To support the triage systems for client requiring a forensic medical examination. If called out of hours, to offer appointments via the electronic diary system. To attend the SARC base, The Treetops Centre, within 60 minutes of being called by the Police, unless an appointment has been arranged. To support on call cover to ensure appropriate cover for a 24/7 service, including working at least two twilight shifts and two night shifts per week. The role will participate in the six week rolling rota, which will include working two Saturdays and two Sundays per month.
About us
Make a difference with us
If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.
We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.
To deliver great care that is safe, simple and easy to access
To be a caring, flexible and supportive place to work
To deliver the best value for money
Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.
In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.
We are an accredited Real Living Wage employer.
We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.
Job description
Job responsibilities
- Provide support and crisis management to individuals who have recently experienced rape or sexual assault and who may or may not wish to report to the police.
- To provide telephone support and information, as part of the 24/7 rota.
- To liaise with the police and forensic physician on behalf of the client, with the clients consent and adhering to confidentiality policy in relation to release of information.
- To work as part of a small team of forensic physicians, crisis workers and support workers in the delivery of high standards of service.
- To undertake forensic cleaning in accordance with protocols and ensure sufficient stock in the medical room as required.
- To participate in regular supervision.
- To participate in team meetings and contribute to the development of services.
- To adhere to all Trust and local policies.
- To consider Child Protection issues and liaise with the SARC Manager and Young Persons ISVA in accordance with child protection policies.
- To exercise advocacy and professional skills in relation to confidential information. To use analytical skills and informed professional judgement in relation to decision relating to child protection or public safety.
- To be flexible and comply with the needs of the service. To encourage all staff to lead by example in their individual roles.
- Continuously uphold the core values and beliefs set by the Trust and SARC team.
- To act as a professional role model through commitment to the integration into practice of Trust and SARC policies and procedures.
- To communicate with a high degree of empathy and professionalism with clients and colleagues.
- To handle highly complex and highly sensitive information about highly emotive issues.
- To maintain the confidentiality of SARC clients at all times.
- To comply with Solent NHS Trust information governance policies and procedures and ensure all case notes are recorded contemporaneously and provide appropriate, correct, factual information in the clients unique SARC file.
- To undertake a variety of clerical duties including photocopying and circulation of information, letters and emails to appropriate recipients.
- To ensure supply of SARC files and folders is kept replenished and all other SARC pro forma are fully stocked.
- To support the CW/Admin in receiving goods and ensure they are unpacked, checked and stored appropriately for use.
- To monitor the admin.treetops mailbox, including the recording of Statement requests and forwarding the requests to the relevant person.
- To record and update spreadsheets for internal procedures, including feedback and complaints processes, laundry, clothing supplies etc.
- Act as a mentor and resource person for new crisis workers encouraging a high level of motivation in all involved.
- Ensure a conductive learning environment to support the education and learning of all staff.
- Contribute to the development of staff, supporting teaching or practical skills to agreed competency level for staff as identified in service plans.
- To develop and maintain knowledge and skills relevant to this area of work which meet the needs of the organisation, client group and sexual offence legislation.
- To participate in local induction programme and to deliver induction to new staff.
- Identify own personal and professional development needs and to keep abreast of best practice in relation to sexual assault.
- Identifies situations of clinical risk and takes appropriate action to ensure a safe environment for patients, clients, families and staff.
- Contributes to evidence-based practice in speciality areas.
- Demonstrates commitment to quality improvements, risk management and resource utilisation participating in monitoring and evaluation activities including audit and research activities.
- Provides input into clinical standards/protocols and policies and undertakes clinical audits as required.
- Evaluates the effectiveness, efficiency and safety of clinical practice contributing to service improvement initiatives.
- Participates in the implementation of models of care appropriate to patient/client population needs.
- Contributes to and participates in Solent NHS policy development providing own expertise where relevant and feedback on proposed polices based on relevant experience and expertise where applicable.
- Participates in case review and debriefing activities as required.
- Participates in group/unit discussions that review current practice.
- Contributes to the development of programmes of care/care packages providing specialist advice where relevant.
- Promote patient and public involvement in activities designed to inform service improvement.
- Actively participate in clinical audit and service improvement activity to improve patient care and patient outcomes (privacy, dignity and duty of candour).
- Fully adheres to the Solent NHS trust Integrated Clinical and Safeguarding Supervision policy along with Safeguarding Children and adult policies, and information sharing protocols to ensure the health and well-being of children and adults at risk.
- Familiarity with the requirements of the Mental Capacity Act and maintains MCA mandatory training.
- Works in accordance with the relevant Health and Safety Trust policies, procedures, and guidelines.
- Contribute to development of service.
- Attends organisational mandatory training as required by the Trust and relevant to your role.
- Actively participates in and enables others to carry out risk assessments within the working environment.
- Ensures self and colleagues are trained and competent to use equipment safely.
- Ensures incident reporting is expedited promptly and appropriate action plans completed.
- Identifies potential health, safety and security issues and collaborates with others to promote and maintain an environment that supports infection prevention and control policies and procedures.
- Supports and promotes a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Solent NHS Trust's Equal Opportunities Policy.
- Promotes a culture which respects and values diversity, and support patients, visitors and staff in exercising their rights.
- Ensures care within areas of practice and adheres to the 5 principles of the Mental Capacity Act Code of Practice (2005).
- Recognises and reports behaviour which undermines equality and diversity in accordance with organisational policies and current legislation.
Job description
Job responsibilities
- Provide support and crisis management to individuals who have recently experienced rape or sexual assault and who may or may not wish to report to the police.
- To provide telephone support and information, as part of the 24/7 rota.
- To liaise with the police and forensic physician on behalf of the client, with the clients consent and adhering to confidentiality policy in relation to release of information.
- To work as part of a small team of forensic physicians, crisis workers and support workers in the delivery of high standards of service.
- To undertake forensic cleaning in accordance with protocols and ensure sufficient stock in the medical room as required.
- To participate in regular supervision.
- To participate in team meetings and contribute to the development of services.
- To adhere to all Trust and local policies.
- To consider Child Protection issues and liaise with the SARC Manager and Young Persons ISVA in accordance with child protection policies.
- To exercise advocacy and professional skills in relation to confidential information. To use analytical skills and informed professional judgement in relation to decision relating to child protection or public safety.
- To be flexible and comply with the needs of the service. To encourage all staff to lead by example in their individual roles.
- Continuously uphold the core values and beliefs set by the Trust and SARC team.
- To act as a professional role model through commitment to the integration into practice of Trust and SARC policies and procedures.
- To communicate with a high degree of empathy and professionalism with clients and colleagues.
- To handle highly complex and highly sensitive information about highly emotive issues.
- To maintain the confidentiality of SARC clients at all times.
- To comply with Solent NHS Trust information governance policies and procedures and ensure all case notes are recorded contemporaneously and provide appropriate, correct, factual information in the clients unique SARC file.
- To undertake a variety of clerical duties including photocopying and circulation of information, letters and emails to appropriate recipients.
- To ensure supply of SARC files and folders is kept replenished and all other SARC pro forma are fully stocked.
- To support the CW/Admin in receiving goods and ensure they are unpacked, checked and stored appropriately for use.
- To monitor the admin.treetops mailbox, including the recording of Statement requests and forwarding the requests to the relevant person.
- To record and update spreadsheets for internal procedures, including feedback and complaints processes, laundry, clothing supplies etc.
- Act as a mentor and resource person for new crisis workers encouraging a high level of motivation in all involved.
- Ensure a conductive learning environment to support the education and learning of all staff.
- Contribute to the development of staff, supporting teaching or practical skills to agreed competency level for staff as identified in service plans.
- To develop and maintain knowledge and skills relevant to this area of work which meet the needs of the organisation, client group and sexual offence legislation.
- To participate in local induction programme and to deliver induction to new staff.
- Identify own personal and professional development needs and to keep abreast of best practice in relation to sexual assault.
- Identifies situations of clinical risk and takes appropriate action to ensure a safe environment for patients, clients, families and staff.
- Contributes to evidence-based practice in speciality areas.
- Demonstrates commitment to quality improvements, risk management and resource utilisation participating in monitoring and evaluation activities including audit and research activities.
- Provides input into clinical standards/protocols and policies and undertakes clinical audits as required.
- Evaluates the effectiveness, efficiency and safety of clinical practice contributing to service improvement initiatives.
- Participates in the implementation of models of care appropriate to patient/client population needs.
- Contributes to and participates in Solent NHS policy development providing own expertise where relevant and feedback on proposed polices based on relevant experience and expertise where applicable.
- Participates in case review and debriefing activities as required.
- Participates in group/unit discussions that review current practice.
- Contributes to the development of programmes of care/care packages providing specialist advice where relevant.
- Promote patient and public involvement in activities designed to inform service improvement.
- Actively participate in clinical audit and service improvement activity to improve patient care and patient outcomes (privacy, dignity and duty of candour).
- Fully adheres to the Solent NHS trust Integrated Clinical and Safeguarding Supervision policy along with Safeguarding Children and adult policies, and information sharing protocols to ensure the health and well-being of children and adults at risk.
- Familiarity with the requirements of the Mental Capacity Act and maintains MCA mandatory training.
- Works in accordance with the relevant Health and Safety Trust policies, procedures, and guidelines.
- Contribute to development of service.
- Attends organisational mandatory training as required by the Trust and relevant to your role.
- Actively participates in and enables others to carry out risk assessments within the working environment.
- Ensures self and colleagues are trained and competent to use equipment safely.
- Ensures incident reporting is expedited promptly and appropriate action plans completed.
- Identifies potential health, safety and security issues and collaborates with others to promote and maintain an environment that supports infection prevention and control policies and procedures.
- Supports and promotes a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Solent NHS Trust's Equal Opportunities Policy.
- Promotes a culture which respects and values diversity, and support patients, visitors and staff in exercising their rights.
- Ensures care within areas of practice and adheres to the 5 principles of the Mental Capacity Act Code of Practice (2005).
- Recognises and reports behaviour which undermines equality and diversity in accordance with organisational policies and current legislation.
Person Specification
Qualifications
Essential
- Degree level qualification in a relevant field (e.g. forensic science, criminology, social work, psychology, nursing) or equivalent experience.
Experience
Essential
- Experience of highly accurate record keeping.
- Understanding of issues relating to rape and sexual assault.
- Knowledge and understanding of the needs of vulnerable groups.
- Experience of problem solving in the workplace.
- Experience in working in a multidisciplinary setting.
- Experience of reception duties / customer care.
Person Specification
Qualifications
Essential
- Degree level qualification in a relevant field (e.g. forensic science, criminology, social work, psychology, nursing) or equivalent experience.
Experience
Essential
- Experience of highly accurate record keeping.
- Understanding of issues relating to rape and sexual assault.
- Knowledge and understanding of the needs of vulnerable groups.
- Experience of problem solving in the workplace.
- Experience in working in a multidisciplinary setting.
- Experience of reception duties / customer care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
