GP Receptionist/Call Centre Handler

Job summary

We are looking to recruit a receptionist for our busy GP surgery in central Southampton.

Hours 7.45am till 3.45pm and/or 10.30am till 6.30pm

Location to work across our three sites: Nicholstown GP Surgery, Portswood GP Surgery & Adelaide GP Surgery

You will be working as part of a busy team where you will be the first point of contact for all enquiries. You will be answering the phone to patients, professionals and clinicians and will be a key link within the team. The duties are many and varied and include answering the telephone, covering reception, booking appointments, sorting mail and using Systm1 (an electronic patient record).The role requires a high level of inter-personal skills and personal confidence.

Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. We are looking for people who have a 'can do' attitude.

Main duties of the job

• Use and populate the electronic record system for clinical records (Systm1) or other service systems with accurate information
• Triage patients and generate a correct care pathway for them
• Follow a detailed script ensuring patient requirements are met
• Follow agreed processes for dealing with emails on Outlook and nhs.net, on a daily basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising
• Monitor and action emails coming into generic email accounts as required
• Photocopying, scanning and electronic filing accurately and securely

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.