Customer Service Apprentice - Dental Services

Job summary

2023 could be your year, the year to start your career with the NHS!

Our Special Care Dental Service provide treatment to adults and children with a variety of needs including, learning and physical disabilities, dental anxiety and developmental disorders. Care will predominantly be carried out in our clinics but where possible, we will go out into community settings to ensure the patients comfort.

Working with us at our clinic in Cowes, Isle of Wight you will learn general administration skills whilst working with our business support and clinical teams with telephone queries, appointment bookings, ensuring our systems are kept up to date and providing positive customer service to any visitors to the team. Working days are Monday-Friday with hours to be discussed at the interview. As this is an apprenticeship, full time hours are needed to fulfil the requirements of the qualification.

After studying and learning on the job, you will qualify after 15 months with a Level 2 in Customer Service with the chance to apply for a permanent position within the service should you wish.

We can't wait to have you join us, making a difference to our communities!

Main duties of the job

Word processing of correspondence eg. letters, reports, forms, tables, agendas, minutes & presentation material using appropriate I.T. packages

To send letters & compose routine basic letters within sphere of responsibility.

To use Trust email & intranet systems as required

Answer daily enquiries made over the phone & in person, taking accurate messages. Ensuring messages are prioritised & passed on to the most appropriate person

To ensure that post is collected & distributed in accordance with local team agreement

Liaise with others on matters agreed within sphere of responsibility. On occasions may have to exchange confidential & sensitive information to team members

To maintain high standards of customer service by responding in a helpful & friendly manner to all interactions with colleagues, service users & other professionals

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.