Job summary
An exciting opportunity to join the admin and clerical team at Radiology Good Hope as a A&C Band 4 Team Leader
As a Team Leader you will be expected to provide a comprehensive and full ranging administration and co-ordination service. Working in conjunction with colleagues, service users and stakeholders to provide an efficient service.
The post holder will be responsible for the day-to-day training and supervision of other administrators, co-ordinators and clerical support workers.
It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users.
Main duties of the job
*To provide day to day supervision to Administrators/Coordinators and Clerical Staff and plan staff rota and cover as required
*Book bank staff as required
*Participate in the induction and training of all new members of staff in department
*Demonstrate own activities to new / less experienced staff
* Liaise with staff and service users
*Accurately record telephone messages and action as appropriate
*To provide a point of contact for service users
*Provide effective communication and problem solving both face to face and via telephone
*Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation
*Attend departmental meetings on a regular basis
*Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
*To assist with the collection and provision of statistical data as required and the ability to extract, manipulate, analyse complex data sets and communicate them in an easy-to-understand manner
*Ability to make decisions relating to non-routine enquiries and issues.
*Ability to problem solve and provide alternative solutions
*Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9- 4
- *Business Administration NVQ level 3 or equivalent experience in an Administrative environment
Desirable
- *Previous NHS experience
- *Experience of extracting and manipulating data from a variety of IT systems
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
- *Previous experience of transcribing formal minutes
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in a busy environment
- *Experience of working in Healthcare
- *Good Organisational skills
- *Able to use own initiative and deal with the unpredictable
- *Able to work under pressure and to multi-task
- *Able to work to deadlines
Additional Criteria
Essential
- *Knowledge of dealing with non- routine issues such as problem solving for an area of work
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard/ IT skills
- *Good organisational skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, patients and visitors
- *Understand confidentiality and apply the principles in everyday working practice
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *The ability to understand and behave at all times, towards patients, visitors*
- and colleagues according to the Trust values
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills
- *Ability to work under pressure and deal with stressful situations
- *Ability to travel to multiple sites
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9- 4
- *Business Administration NVQ level 3 or equivalent experience in an Administrative environment
Desirable
- *Previous NHS experience
- *Experience of extracting and manipulating data from a variety of IT systems
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
- *Previous experience of transcribing formal minutes
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in a busy environment
- *Experience of working in Healthcare
- *Good Organisational skills
- *Able to use own initiative and deal with the unpredictable
- *Able to work under pressure and to multi-task
- *Able to work to deadlines
Additional Criteria
Essential
- *Knowledge of dealing with non- routine issues such as problem solving for an area of work
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard/ IT skills
- *Good organisational skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, patients and visitors
- *Understand confidentiality and apply the principles in everyday working practice
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *The ability to understand and behave at all times, towards patients, visitors*
- and colleagues according to the Trust values
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills
- *Ability to work under pressure and deal with stressful situations
- *Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
