University Hospitals Birmingham NHS Foundation Trust

Band 2 eRostering Support Administrator

The closing date is 20 April 2026

Job summary

eRostering Support Administrator -- Central Support Desk (Weekend & Bank Holiday Cover)

The eRostering Team at University Hospitals Birmingham (UHB) supports safe staffing by managing the Trust's electronic rostering system.

Working Pattern

Mainly weekends and bank holidays, working 08:00--16:00 shifts. Hybrid working applies and, as UHB is a multi-site organisation, occasional cross site working may be required. Flexibility to service needs is essential.

Why Join Us?

You will join a dedicated team supporting safe staffing across the Trust, with training and ongoing support to develop your system knowledge. Hybrid working arrangements are available.

Main duties of the job

This post provides cover for the Support Desk, responding to service user queries via email and rostering administration. You will act as a first point of contact, supporting bank administration and related enquiries, user access and permissions, and general eRostering system support. Your work supports frontline services by ensuring staff can access and use the system efficiently and accurately.

About You

You will be motivated, organised, and reliable, with strong communication and customer service skills. You will enjoy logical problem solving, working with systems, and have good IT skills with excellent attention to detail. You will be keen to learn and develop your knowledge of eRostering and related systems.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

13 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 to £25,272 a year

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

304-1094091

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
*NVQ Level 2 in business administration or similar or equivalent experience in an administrative environment through on-the-job training

Experience

Essential

*Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
*Experience of using IT systems
*Experience of working in a busy office / customer care environment
*Understand confidentiality and apply the principles in every day working practice
*Must be able to demonstrate an understanding of equality and diversity

Desirable

*Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Standard keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, service users and stakeholders
*Ability to problem solve
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to work under pressure and deal with stressful situations
*Ability to travel to multiple sites

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
*NVQ Level 2 in business administration or similar or equivalent experience in an administrative environment through on-the-job training

Experience

Essential

*Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
*Experience of using IT systems
*Experience of working in a busy office / customer care environment
*Understand confidentiality and apply the principles in every day working practice
*Must be able to demonstrate an understanding of equality and diversity

Desirable

*Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Standard keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, service users and stakeholders
*Ability to problem solve
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to work under pressure and deal with stressful situations
*Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)