Band 4 Medical Secretary Supervisor - Ophthalmology
The closing date is 19 April 2026
Job summary
The post holder will provide a comprehensive and efficient secretarial service to the Consultant(s) and their medical team. By personally assisting with the administrative workload, the Medical Secretary -- Supervisor will enable the Consultant{s) to optimise clinical commitment. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, always maintaining confidentiality.
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers. They will be responsible for the day-to-day training and supervision of other medical secretaries/clerical support workers.
Main duties of the job
*Liaise with staff and service users
*Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
*To provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome
*Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour
*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
*Ability to make decisions and take actions relating to enquiries
*Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action
*To sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the Consultant(s) and their team for urgent action and which may be passed directly to other areas for action and information.
*Planning and Organisational Skills
*To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team
*Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
08 April 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9015544
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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