Job summary
An Exciting Opportunity become available for an enthusiastic, dedicated person who enjoys working in a fast-paced team. Working within Facilities is a vital part of patient care, as our wider team supports the cleaning and sterilisation of the site, and our Portering teamwork across the site supporting all patient needs as requested, everything we do is patient focused, and to give our service users the best possible experience.
The individual who is successful in securing the role, will need to be self-motivated, driven and hardworking. In exchange for these qualities, the person will receive a Band 3 salary, the option to join the NHS pension scheme, and will receive 27 days Annual leave per year - (pro rata for part time staff), which will increase after 5 and 10 years of service.
Main duties of the job
Supporting all Administration Tasks within the Facilities Department.
Raising Orders and Receipting, using our internal Finance systems.
Demonstrating excellent Customer care, answering calls from all colleagues across the site, and supporting with any patient enquiries that may come to the department.
Understanding how Facilities works is vital to the role, to be able to give support to the wider team when required.
The person who is in post, will need to be dynamic, enthusiastic and hold a passion for working in a fast paced NHS service.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
Desirable
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard/ IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- *Ability to problem solve
- *Understand confidentiality and apply the principles in every day working practice
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
Desirable
- *Ability to work under pressure and deal with stressful situations
Person Specification
Qualifications
Essential
- *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
Desirable
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Good keyboard/ IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- *Ability to problem solve
- *Understand confidentiality and apply the principles in every day working practice
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to travel to multiple sites
Desirable
- *Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
