University Hospitals Birmingham NHS Foundation Trust

Band 2 Ward Clerk - Elmdon Unit

The closing date is 05 March 2026

Job summary

To provide administrate support to the ward and provide first point of contact to all users of the service. Support and assist nursing staff in the day-to-day management of the ward, contribute to the care environment and carry out general administrative duties.

Main duties of the job

To welcome patients and visitors to the ward in a friendly professional manner

Maintain records regarding admission/discharges/ ward attenders/ appointments, on Clinical IT systems.

Ensure all appropriate documentation is complete and filed correctly.

Ensure that all notes are tracked to the relevant department. Arranging for urgent collection and delivery as required.

General clerical duties, filing, photocopying, obtaining case notes etc.

Open and distribute mail as appropriate.

Deal with Estates and make request for maintenance and repairs and follow up requests.

Order stationary and maintain relevant stock levels.

Ensure the safe keeping of patients property in line with Trust policy.

Deal with Pharmacy requests forms and specimens to respective departments.

Work collaboratively as part of an integrated team.

Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.

Receive and open incoming post and act as required.

Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services.

Be responsible for all aspects (as identified) in relation to care records preparation, such as verifying patient demographic details and making up patient files as required.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

26 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9013442

Job locations

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C)
*Previous clerical experience working in a customer facing environment

Desirable

*Customer Service level 2

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of using IT systems

Desirable

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Ability to travel to multiple sites
*Ability to handle cash & valuables
*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C)
*Previous clerical experience working in a customer facing environment

Desirable

*Customer Service level 2

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of using IT systems

Desirable

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Ability to travel to multiple sites
*Ability to handle cash & valuables
*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)