University Hospitals Birmingham NHS Foundation Trust

Band 4 Medical Secretary - Hands and PNI

The closing date is 02 March 2026

Job summary

The post holder will provide a comprehensive and efficient secretarial service to the Consultants and their medical team. By personally assisting with the administrative workload, the Medical Secretary will enable the Consultants to optimise clinical commitment. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers.

Main duties of the job

To provide and receive complex information on a daily basis. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature.

To touch type from audio and / or shorthand the following documents: clinical letters; results letters; discharge summaries; reports in response to complaints; This requires an understanding of medical terminology, phraseology and medications, as well as high levels of concentration.

Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

17 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Fixed term

Duration

9 months

Working pattern

Full-time, Flexible working

Reference number

304-1098135

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Good General Education (eg. GCSE
English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or
equivalent experience in a clerical
environment
* AMSPAR Certificate/equivalent
qualification or equivalent knowledge of
medical terminology
* Working knowledge of medical
terminology

Experience

Essential

Experience of working as a Medical
Secretary
* Experience of dealing with the
Public/Customer service experience
* Experience of working with a range of
Microsoft Office packages (e.g. Word,
Excel and Outlook)
* Experience of using IT systems
* Experience of working in Healthcare
* Good Organisational skills
* Able to use own initiative and deal with
the unpredictable
* Able to work under pressure and to multitask
* Able to work to deadlines

Desirable

Experience of working in a busy environment

Additional Criteria

Essential

Work effectively and flexibly as part of a
team to meet the needs of the services
* Confident in dealing with people at all
levels
* Must be able to demonstrate an
understanding of equality and diversity
* Mature open and flexible approach to
work
* Demonstrates care and compassion
* Good inter-personal and communication
skills
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and
commitment
* Ability to travel to multiple sites

Desirable

Ability to work under pressure and deal with
stressful situations

Person Specification

Qualifications

Essential

Good General Education (eg. GCSE
English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or
equivalent experience in a clerical
environment
* AMSPAR Certificate/equivalent
qualification or equivalent knowledge of
medical terminology
* Working knowledge of medical
terminology

Experience

Essential

Experience of working as a Medical
Secretary
* Experience of dealing with the
Public/Customer service experience
* Experience of working with a range of
Microsoft Office packages (e.g. Word,
Excel and Outlook)
* Experience of using IT systems
* Experience of working in Healthcare
* Good Organisational skills
* Able to use own initiative and deal with
the unpredictable
* Able to work under pressure and to multitask
* Able to work to deadlines

Desirable

Experience of working in a busy environment

Additional Criteria

Essential

Work effectively and flexibly as part of a
team to meet the needs of the services
* Confident in dealing with people at all
levels
* Must be able to demonstrate an
understanding of equality and diversity
* Mature open and flexible approach to
work
* Demonstrates care and compassion
* Good inter-personal and communication
skills
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and
commitment
* Ability to travel to multiple sites

Desirable

Ability to work under pressure and deal with
stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)