University Hospitals Birmingham NHS Foundation Trust

Band 2 Receptionist - Outpatients

The closing date is 10 February 2026

Job summary

Band 2 Administration & Clerical -- Clinic Receptionist/Prep Clerk

Positions available at Heartlands Hospital

23,614 pro-rata

An opportunity has arisen for band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book appointments for clinics.

We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.

The hours are 7.30am-7.30pm, Monday to Saturday on a rota basis therefore, flexibility will be required to cover 37.5 hours anywhere between these times.

The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.

Please contact Joanna Rheeston, Reception Service Manager, if you require further information on 0121 424 3882.

Main duties of the job

Working on a reception desk within 12 departments on a rota basis, arriving patients for clinics, checking demographics, preparation of clinic notes, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g filing etc.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

06 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9010328-2

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Job description

Job responsibilities

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Good General Education (e.g. GCSE
English and Maths A-C) GCSE Level 9-4

Experience

Essential

Experience of dealing with the
Public/Customer service experience
* Experience of working with a range of
Microsoft Office packages (eg. Word,
Excel and Outlook)
* Experience of using IT systems
* Experience of working in a busy office /
customer care environment

Desirable

Experience of working in Healthcare

Additional Criteria

Essential

Good communication / customer care
skills both written and verbal
demonstrating sympathy and compassion
* Standard keyboard / IT skills
* Ability to handle cash
* Good organisation skills and ability to
multitask
* Good time management skills
* Ability to deal professionally with
enquiries from staff, service users and
stakeholders
* Ability to problem solve
* Understand confidentiality and apply the
principles in every day working practice
* Ability to pay attention to detail where
there are predictable interruptions to the
work pattern
* Ability to deal with stressful situations
and sensitive issues

Desirable

Ability to handle cash

Person Specification

Qualifications

Essential

Good General Education (e.g. GCSE
English and Maths A-C) GCSE Level 9-4

Experience

Essential

Experience of dealing with the
Public/Customer service experience
* Experience of working with a range of
Microsoft Office packages (eg. Word,
Excel and Outlook)
* Experience of using IT systems
* Experience of working in a busy office /
customer care environment

Desirable

Experience of working in Healthcare

Additional Criteria

Essential

Good communication / customer care
skills both written and verbal
demonstrating sympathy and compassion
* Standard keyboard / IT skills
* Ability to handle cash
* Good organisation skills and ability to
multitask
* Good time management skills
* Ability to deal professionally with
enquiries from staff, service users and
stakeholders
* Ability to problem solve
* Understand confidentiality and apply the
principles in every day working practice
* Ability to pay attention to detail where
there are predictable interruptions to the
work pattern
* Ability to deal with stressful situations
and sensitive issues

Desirable

Ability to handle cash

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)