Band 2 Front of House Receptionist
The closing date is 16 November 2025
Job summary
To provide an efficient receptionist service to all visitors attending the Department/Clinic and maintain a sensitive friendly approach.
Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties.
These are part time posts, for 30 and 22 hours per week.
Main duties of the job
*Deal with all enquiries (face to face, via telephone, via e-mail and in writing) in a polite and courteous manner. This often involves offering support to distressed or confused customers. It is essential that the post holder is compassionate, understanding, and empathetic to the customers who can be members of staff, residents, patients' relatives, and external visitors.
*Deal with situations when customers are angry, aggressive, or abusive and always maintain a professional standard of behaviour. Liaise with security personnel and Trust colleagues where necessary.
*Provide accurate, up-to-date information regarding hospital matters, external facilities, locations, and services. This can range from general information such as local GP surgeries, transport services to specific details about Trust functions being held on a particular day such as Job Shops, Displays, functions etc.
*Assist in providing courtesy wheelchairs to patients who require them, to maintain accurate records and ensure that wheelchairs are maintained.
*Provide clear directions to customers seeking wards, departments, and units. In some circumstances, it is necessary to physically assist and accompany them, for example when the customer is blind or pushing them in a chair to a department or ward. In other circumstances it is necessary to telephone wards in other hospitals when the patient has arrived at the wrong location.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
13 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
304-1097723
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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