University Hospitals Birmingham NHS Foundation Trust

Band 2 Clinical Support Worker - Critical Care

The closing date is 11 September 2025

Job summary

The Clinical Support Worker (CSW) will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of registered professionals working as part of a multi-disciplinary health and care team.

The post holder will:

*Participate in the delivery of personal patient centred care, always maintaining a compassionate and professional attitude with patients, their families and carers.

*Contributes to the service/ team organisation.

*Support registered nurses/ nursing associates and Allied Health Care professionals

(AHP's) in the provision of a caring and safe environment.

Main duties of the job

Provides and participates in the provision of physical and personal care to patients associated with the role.

Undertake person centred care associate with bathing, hygiene and dressing which may include:

Support patients and provide care to enable eating / drinking this may include:

Respond swiftly to individuals, who require assistance, are in pain or distressed or using their call bell, where required report this to a registered practitioner.

Undertake/assist with duties including the preparation of patients for treatment, investigation, transfer, discharge, procedures.

Participate in last offices which include personal care and preparation of deceased patients.

Chaperone / escort patients and act as an advocate for patients during examination by clinical staff.

Frequent requirement to stand for long periods whilst on shift

Push patients on beds/trolleys/wheelchairs throughout the hospital and within the department.

Physical ability to participate in patient handling adult, repositioning, manoeuvring, and patient movement including bathing and toileting with or without mechanical aids / hoists.

Support adults / mobility /repositioning sleeping and rest:

The post holder will need to participate in shift patterns associated with the practice setting these can vary in start /end times, duration and include working day and night shifts, weekends, and public holidays on a planned roster /rota

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1095712

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement of Maths / English qualifications at Level 2 or above
*Vocational qualification at level 2 or equivalent relevant experience
*Level 2 examples: GCSE Grades 9-4 (A-C) Level 2 Diploma in health care support / NVQ, Functional Skills Level 2
*Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility

Desirable

*Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health

Experience

Essential

*Experience of working / participating as part of a team as an employee / volunteer.
*Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties
*Can link the Trust values (Kind, Bold, Connected) to the role and provide examples from personal experience which demonstrate understanding in relation to the role
*Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience

Desirable

*Has experience of working in a person centred/ facing role in a paid or voluntary capacity.
*Understanding of the principles of safeguarding in relation to this role

Additional Criteria

Essential

*Flexible approach to shift patterns and place of work this may include working in different practice settings in different locations dependent upon service need

Person Specification

Qualifications

Essential

*Successful completion of Trust based numeracy & literacy test or provide evidence to confirm achievement of Maths / English qualifications at Level 2 or above
*Vocational qualification at level 2 or equivalent relevant experience
*Level 2 examples: GCSE Grades 9-4 (A-C) Level 2 Diploma in health care support / NVQ, Functional Skills Level 2
*Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility

Desirable

*Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health

Experience

Essential

*Experience of working / participating as part of a team as an employee / volunteer.
*Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties
*Can link the Trust values (Kind, Bold, Connected) to the role and provide examples from personal experience which demonstrate understanding in relation to the role
*Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience

Desirable

*Has experience of working in a person centred/ facing role in a paid or voluntary capacity.
*Understanding of the principles of safeguarding in relation to this role

Additional Criteria

Essential

*Flexible approach to shift patterns and place of work this may include working in different practice settings in different locations dependent upon service need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)