University Hospitals Birmingham NHS Foundation Trust

Band 2 Community Podiatry Administrator

The closing date is 19 August 2025

Job summary

Solihull Community Podiatry is a small but dynamic team dedicated to delivering high-quality foot health services across the Solihull borough and within University Hospitals Birmingham. We are currently seeking an organised and proactive Community Podiatry Administrator to join our friendly, supportive team.

In this role, you will play a vital part in ensuring the smooth running of our service by:

- Providing comprehensive, efficient administrative support for the Community Podiatry service.

- Accurately scheduling patients into the correct clinics, following clinical specialty criteria.

- Identifying and reporting any shortfalls in clinic capacity.

If you are detail-oriented, a confident communicator, and enjoy working as part of a close-knit team that makes a difference to patients every day, we would love to hear from you.

Hours: 20 hours 15 minutes per week

Working Pattern:

Monday: 9:15am -- 2:30pm

Tuesday: 9:15am -- 2:15pm

Thursday: 9:15am -- 2:15pm

Friday: 9:15am -- 2:15pm

Main duties of the job

As a Community Podiatry Administrator, your key responsibilities will include:

- Delivering a professional, efficient and high-quality administrative service to support the Community Podiatry team.

- Accurately entering and updating information on a range of Trust IT systems within agreed timescales.

- Communicating effectively with patients, including scheduling and coordinating clinic appointments.

- Managing incoming telephone calls, taking clear messages, and directing queries to the appropriate team members.

- Organising and arranging meetings as required.

- Handling incoming post, ensuring it is opened, recorded and actioned appropriately.

- Monitoring and responding to electronic correspondence, ensuring information is shared with the relevant colleagues in a timely manner.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

15 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-9010044

Job locations

Chemsley Wood Primary Care Centre

6 Crabtree Dr, Fordbridge

Birmingham

West Midlands

B37 5BU

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems
*Experience of working in a busy office / customer care environment

Desirable

*Experience of working in Healthcare
*Knowledge of Podiatry
*Experience of using Systm1

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, service users and stakeholders
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Ability to travel to multiple sites
*The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to work under pressure and deal with stressful situations

Desirable

*Customer Care experience
*Ability to handle cash

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems
*Experience of working in a busy office / customer care environment

Desirable

*Experience of working in Healthcare
*Knowledge of Podiatry
*Experience of using Systm1

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, service users and stakeholders
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Ability to travel to multiple sites
*The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to work under pressure and deal with stressful situations

Desirable

*Customer Care experience
*Ability to handle cash

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Chemsley Wood Primary Care Centre

6 Crabtree Dr, Fordbridge

Birmingham

West Midlands

B37 5BU

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Chemsley Wood Primary Care Centre

6 Crabtree Dr, Fordbridge

Birmingham

West Midlands

B37 5BU

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)