University Hospitals Birmingham NHS Foundation Trust

Band 4 Personalised Cancer Support Worker

The closing date is 29 August 2025

Job summary

Job Summary

An exciting opportunity has arisen to join our friendly Upper GI Cancer Clinical Nurse Specialist Team. We are seeking applicants for the post of Personalised Cancer Support Worker. The successful candidate will work alongside the Cancer Clinical Nurse Specialists in supporting the assessment of patients' holistic needs and helping patients and their families navigate the complex health and social care system. We are a very quick thinking very supportive Team who value our patient care, support and each other. Any individual who feels they can join our team and have a basic knowledge of Cancer and Speciality pathways. A working knowledge of UGI and Sarcoma pathways would be an advantage

Main duties of the job

Main Duties

This is an exciting opportunity for the right candidate to join team to carry out a varied range of tasks to assist patients on their cancer pathway including managing phone calls, providing patients with information and general coordination of patient's pathways

You will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to the Holistic Needs Assessment and Care Plan being sensitive to assessing requirement for e.g. benefits advice, family support and advocacy support.

We seek a calm, dynamic, motivated and enthusiastic person who possess excellent communication, assessment and problem solving and IT skills. You will have a background in health or social care, evidence of being a team player whilst having the ability to work on your own within the boundaries of the job description. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is essential.

Comprehensive induction and on-going education and training will be provided.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

15 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Flexible working

Reference number

304-1093847

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Educated to A-level, and or NVQ
Level 3 or 4 in Health and or Social
Care or equivalent experience.
* Continued professional development

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

Experience of working in a multidisciplinary team.
* Experience of working in a healthcare setting
* Customer Care experience

Desirable

Experience of working with patients with
cancer
* Experience of using full range of IT systems
and patient data systems
* Experience of using Microsoft Office,
including Word, Excel and PowerPoint
* Experience of using Somerset Cancer
Register or Dendrite Database
* Experience of handling patient complaints

Additional Criteria

Essential

Knowledge of patients / clients' needs
when being treated / care for in a
healthcare setting
* Accurate data entry, typing and
checking skills
* Ability to produce letters / reports
using Word and Excel
* Understand own limitations and know
where to seek advice and support.
* Have an understanding of the physical
and psychological needs of a patient
* Reliable and adaptable
* Good listener
* Ability to demonstrate empathy
* Working across UHB hospitals as per
job requirement

Desirable

Knowledge of the elements of personalised
care initiatives and recovery package in
cancer
* Understanding of Primary Care, GP and
community services Experience of working
in the NHS
* Experience of using digital dictation
systems
* Have the ability to triage to the appropriate
services

Person Specification

Qualifications

Essential

Educated to A-level, and or NVQ
Level 3 or 4 in Health and or Social
Care or equivalent experience.
* Continued professional development

Desirable

Computer Literacy Course e.g. ECDL

Experience

Essential

Experience of working in a multidisciplinary team.
* Experience of working in a healthcare setting
* Customer Care experience

Desirable

Experience of working with patients with
cancer
* Experience of using full range of IT systems
and patient data systems
* Experience of using Microsoft Office,
including Word, Excel and PowerPoint
* Experience of using Somerset Cancer
Register or Dendrite Database
* Experience of handling patient complaints

Additional Criteria

Essential

Knowledge of patients / clients' needs
when being treated / care for in a
healthcare setting
* Accurate data entry, typing and
checking skills
* Ability to produce letters / reports
using Word and Excel
* Understand own limitations and know
where to seek advice and support.
* Have an understanding of the physical
and psychological needs of a patient
* Reliable and adaptable
* Good listener
* Ability to demonstrate empathy
* Working across UHB hospitals as per
job requirement

Desirable

Knowledge of the elements of personalised
care initiatives and recovery package in
cancer
* Understanding of Primary Care, GP and
community services Experience of working
in the NHS
* Experience of using digital dictation
systems
* Have the ability to triage to the appropriate
services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)