Band 3 Support Secretary in Ear Nose and Throat
The closing date is 17 August 2025
Job summary
An exciting opportunity has arisen to work as a Support Medical Secretary in the fast paced and busy Ear, Nose and Throat Department at the QE. We are looking for a flexible, highly motivated and well organised individual to join us.
Our friendly and approachable team provide a professional secretarial service to our acclaimed team of Ear, Nose and Throat Surgeons.
The successful candidate will be efficient, productive and be able to prioritise tasks. They will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient with an excellent telephone manner, drawing upon communication and interpersonal skills in order to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.
Qualifications
Essential
*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3, AMSPAR or equivalent experience in an administrative environment
Experience
Essential
*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of IT systems and Microsoft Office packages (eg. Word, Excel and Outlook)
Desirable
*Experience of working in a busy environment
*Experience of working in Healthcare
*Ability to work under pressure and deal with stressful situations
Main duties of the job
Liaising with Team Leader daily and providing full secretarial support to our band 4 Senior Medical Secretarial Team. Processing of clinical letters, booking clinic appointments, checking follow up appointments and clinic outcomes. Adding patients to waiting list. Processing of clinical letters in relation to 2 Week Wait Clinics, Daily Emergency ENT Clinics, Nurse Led Clinics and Endoscope I Clinics
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
11 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-1093995
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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