University Hospitals Birmingham NHS Foundation Trust

Band 3 Clinical Support Administrator

The closing date is 01 August 2025

Job summary

We are looking for an enthusiastic and experienced Administrator to work as part of our administration team that provides a comprehensive administrative support service for Therapy outpatient services. This is a very busy and demanding role and duties will include waiting list management, new appointments processes, providing cover for our frontline clinic reception and assessment clinics and supporting digital dictation.

Applicants should be computer literate and have experience of using Oceano or other patient administration systems, together with a good level of education e.g. NVQ 3 in admin or working towards NVQ 3, or equivalent. Together with good communication skills, and the ability to work in a very busy and often pressurised environment, dealing with patient queries, telephone enquiries, and with other NHS professionals and agencies, in ensuring the patient's overall experience is of the best in care. In return we can offer you a challenging role with the opportunity to make a valuable contribution in the delivery of a patient focused service.

Main duties of the job

Waiting List management, processing referrals, telephone calls, managing PBWL & PIFU. Managing digital systems DRDR, Dragon, dealing with telephone queries from patients and staff, general admin duties. Good knowledge of IT packages is essential.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

29 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1094505

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems

Desirable

Experience of working in a busy environment
Experience of working in Healthcare

Additional Criteria

Essential

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard/ IT skills
Good organisation skills and ability to multitask
Conscientious
Demonstrates reliability, motivation and commitment
Ability to travel to multiple sites
Ability to problem solve
Ability to pay attention to detail Where there are predictable Interruptions to the work pattern
Team Player
Demonstrates reliability, motivation and commitment
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature open and flexible approach to work
Demonstrates care and compassion
Good organisational skills

Desirable

Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems

Desirable

Experience of working in a busy environment
Experience of working in Healthcare

Additional Criteria

Essential

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard/ IT skills
Good organisation skills and ability to multitask
Conscientious
Demonstrates reliability, motivation and commitment
Ability to travel to multiple sites
Ability to problem solve
Ability to pay attention to detail Where there are predictable Interruptions to the work pattern
Team Player
Demonstrates reliability, motivation and commitment
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature open and flexible approach to work
Demonstrates care and compassion
Good organisational skills

Desirable

Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)