Band 2 Receptionist - Radiology
The closing date is 05 August 2025
Job summary
To provide an efficient receptionist service to all visitors attending the Solihull Radiology department and maintain a sensitive friendly approach.
Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties.
The Radiology Receptionist Vacancy is 18hrs p/w.
This will include permanent weekend work and one shift during the weekday. The hours will be either: 8am-2pm or 2pm-8pm.
Main duties of the job
*Welcome staff and visitors in a friendly and professional manner, dealing with enquiries as appropriate.
*Provide excellent telephone skills, accurately record telephone messages and other enquiries and refer as appropriate.
*Provide effective communication and problem solving both face to face and via telephone
*Be sympathetic and sensitive to the requirements of staff and visitors when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour; escalating conflict situations where necessary.
*Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act
*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
*Follow up any do not attend (DNAs)
*Signpost visitors appropriately to relevant departments
Analytical and Judgemental Skills / Freedom to Act
*Deal with day-to-day enquiries such as appointments, room bookings meetings, hospitality, signing in to the building.
*Receive incoming post and take action as required.
*Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
29 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
304-9009248-1
Job locations
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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