University Hospitals Birmingham NHS Foundation Trust

Band 3 Therapy Support Worker

The closing date is 18 August 2025

Job summary

Are you a compassionate, caring and considerate person? Are you looking for a sense of achievement in your job? Are you motivated by helping others? If yes, then our Team at Heartlands Hospital want to hear from you.

Our Team is united in bringing quality care to the people and communities within Birmingham and Solihull. To do this; we need like-minded people who want to work with us to deliver the very best care to our patients.

During summer 2024, Solihull Hospital opened six new theatres -- these fantastic facilities have allowed us to create new Band 3 Therapy Support worker opportunities. These roles are spread across several sites including Solihull hospital, Solihull community, Good Hope Hospital in Sutton Coldfield and Heartlands Hospital in East Birmingham. This advertised role is for Heartlands Hospital.

You will work collaboratively with Physiotherapists, Occupational therapists and fellow therapy support workers in an outpatient setting, supporting our patients in their rehabilitation and wellbeing following their elective surgery from Solihull's new elective hub.

You'll have excellent communication and organisational skills and be confident to make judgements unaided. You will be able to work proactively to problem solve and work on your own initiative. You will be working with patients 1:1 and in a group setting.

Main duties of the job

-To work within the MSK team to deliver rehabilitation to post op patients following their surgery within the Solihull Elective Hub

-To work as part of the team in delivering a 7 day service

-To assist in delivering physiotherapy treatment plans under the guidance of qualified physiotherapists

-To encourage and motivate patients to engage with their rehabilitation programmes

-To document patient notes and outcomes using the documentation format used within the department

-To be able to use the computer systems required for booking and outcoming appointments

-To maintain mandatory training and participate in ongoing training and development within the role

-To assist with equipment ordering, maintenance and infection control standards

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9005118

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • *Education to GCSE level or equivalent including English and maths
  • *Able to demonstrate competence in maths and written and spoken English
  • *Educated to A Level / NVQ 3/ BTEC or equivalent (e.g NVQ 2 or similar vocational qualification PLUS experience working in a care setting)
  • *Care certificate or be willing to work towards this

Desirable

  • *Evidence of recent education / personal development related to Healthcare.

Experience

Essential

  • *Relevant therapy / health / social care experience
  • *Experience of dealing with people
  • *Experience of working in a team
  • *Can demonstrate a broad understanding of relevant areas of therapy, the effect of illness/critical conditions / disability on function and health and basic aims of rehabilitation
  • *Good understanding of the role of therapy support worker in the relevant area
  • *Understanding of confidentiality and data protection in healthcare

Desirable

  • *Experience of communicating with and motivating patients who may have communication difficulties
  • *Experience of working in a role supporting therapists
  • *Experience of working with the relevant patient group
  • *Broad understanding of working environment --healthcare/NHS/UHB trust/acute care/community as applicable

Additional Criteria

Essential

  • *Able to communicate via various forms ( face to face, telephone)
  • *Able to communicate information and instructions to patients/carers/relatives who have communication difficulties of English as a second language
  • *Evidence of being able to work effectively as part of a team / across teams
  • *Able to meet the physical demands of the job including ohysical skills, fitness, dexterity and coordination needed for manual handling and treatment of patients
  • *IT and Keyboard skills
  • *Able to plan and prioritise own time effectively
  • *Able to understand the priorities within team / service respond appropriately
  • *Able to solve problems and contribute own ideas seeking guidance if necessary
  • *Able to follow instructions
  • *Motivated to learn new skills
  • *Able to work as part of an interdisciplinary team
  • *Ability to take responsibility under guidance
  • *Know own limitations and role boundaries
  • *Able to seek support from others when required
  • *Able to deal with potentially upsetting clinical settings/situations
  • *Demonstrates empathy to a wide range of patients, carers, staff
  • *Demonstrates commitment to patient centred care
  • *Reliable and trustworthy
  • *Able to work under pressure
  • *Demonstrates commitment to work flexibly to meet the challenging demands of the service
Person Specification

Qualifications

Essential

  • *Education to GCSE level or equivalent including English and maths
  • *Able to demonstrate competence in maths and written and spoken English
  • *Educated to A Level / NVQ 3/ BTEC or equivalent (e.g NVQ 2 or similar vocational qualification PLUS experience working in a care setting)
  • *Care certificate or be willing to work towards this

Desirable

  • *Evidence of recent education / personal development related to Healthcare.

Experience

Essential

  • *Relevant therapy / health / social care experience
  • *Experience of dealing with people
  • *Experience of working in a team
  • *Can demonstrate a broad understanding of relevant areas of therapy, the effect of illness/critical conditions / disability on function and health and basic aims of rehabilitation
  • *Good understanding of the role of therapy support worker in the relevant area
  • *Understanding of confidentiality and data protection in healthcare

Desirable

  • *Experience of communicating with and motivating patients who may have communication difficulties
  • *Experience of working in a role supporting therapists
  • *Experience of working with the relevant patient group
  • *Broad understanding of working environment --healthcare/NHS/UHB trust/acute care/community as applicable

Additional Criteria

Essential

  • *Able to communicate via various forms ( face to face, telephone)
  • *Able to communicate information and instructions to patients/carers/relatives who have communication difficulties of English as a second language
  • *Evidence of being able to work effectively as part of a team / across teams
  • *Able to meet the physical demands of the job including ohysical skills, fitness, dexterity and coordination needed for manual handling and treatment of patients
  • *IT and Keyboard skills
  • *Able to plan and prioritise own time effectively
  • *Able to understand the priorities within team / service respond appropriately
  • *Able to solve problems and contribute own ideas seeking guidance if necessary
  • *Able to follow instructions
  • *Motivated to learn new skills
  • *Able to work as part of an interdisciplinary team
  • *Ability to take responsibility under guidance
  • *Know own limitations and role boundaries
  • *Able to seek support from others when required
  • *Able to deal with potentially upsetting clinical settings/situations
  • *Demonstrates empathy to a wide range of patients, carers, staff
  • *Demonstrates commitment to patient centred care
  • *Reliable and trustworthy
  • *Able to work under pressure
  • *Demonstrates commitment to work flexibly to meet the challenging demands of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Georgia James

georgia.james@uhb.nhs.uk

01214240493

Details

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9005118

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Supporting documents

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