Band 3 Waiting List Coordinator
The closing date is 21 July 2025
Job summary
An exciting opportunity has arisen to work in the fast paced and busy Waiting List Booking Teams based at Solihull Hospital.
The posts are full time, 37.5 hours per week, Monday to Friday. 9-5
As part of a large team of Waiting List Co-ordinators, the post holder will individually manage
elective waiting lists for our specialities, ensuring pre -ops are booked and theatre lists are fully
utilised. The post holder will also answer telephone queries from patients, work closely with
Speciality Managers and clinical staff including theatres.
Main duties of the job
Use Trust systems to input electronic data as required
To exercise initiative and judgement based on acquired knowledge and experience
when dealing with enquiries
Receiving and dealing with telephone enquiries as appropriate
Input and look up data on Trust IT systems in accordance with Trust policy
Liaise with staff and service users and external agencies to provide a point of
contact for service users
To provide a point of contact for service users
Liaise with other departments / teams as appropriate
Deal effectively with complaints either face to face or on the telephone and escalate
concerns where necessary
Escalate conflict situations where necessary
Accurately record telephone messages and other enquiries and refer as appropriate
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
17 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,169 to £25,674 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9009084
Job locations
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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