Band 3 Admin/Co-ordinator - Podiatry/Orthotics

Job summary

A unique opportunity has arisen for an enthusiastic, flexible, and motivated individual to assist in the provision of an efficient administrative service for the Podiatry & Orthotic Departments at University Hospitals Birmingham for a fixed term of 18 months.

Podiatry provides assessment and treatment of all lower limb related problems with the aim to improve mobility and foot function and ultimately independence, quality of life and the health and wellbeing of our service users.

Orthotists are qualified AHP's who assess and treat physical and functional limitations of people resulting from illness and disabilities, including partial amputation. Orthotists are trained to prescribe, design, fit and monitor orthoses/devices.

Both services work across in and outpatient settings.

For the right person this new post offers an exciting opportunity in career development. This post would suit someone with experience of working within an office environment, who has excellent communication skills and is a confident IT user with knowledge of electronic booking and ordering systems.

Main duties of the job

As first point of contact for patients and relatives, staff and visitors attending the department you will be required to respond professionally, effectively, and appropriately to all enquiries. Whether in person or by telephone, ensuring sensitive and sometimes difficult issues are dealt with in a courteous, sympathetic way to meet a satisfactory conclusion.

The role includes booking patient appointments, new patient, fitting, supply, and review appointments as per clinician's instruction, on the Trust's Patients Administration System, manual and electronic diaries.

Candidates will be required to monitor department email inboxes and ensure they are always dealt with efficiently and effectively. Ensure accurate message taking, using initiative to resolve enquiries where appropriate or forwarding information/requests to appropriate member of the team as required.

This role requires the preparation of outpatient clinics, ensuring published clinics lists and referral letters are available and orthotic devices are placed in the consultation rooms for each clinic.

Stock levels of devices/consumables will need to be maintained at an agreed level by reordering stock as directed by your line manager. Orthotic devices may be posted out directly to the patient.

The post holder should be able to work independently and as part of a wider team to ensure departmental administration priorities are met and maintained.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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