University Hospitals Birmingham NHS Foundation Trust

Band 3 E-Meet & Greet Co-Ordinator

The closing date is 29 June 2025

Job summary

Are you an organised and proactive administrator looking to play a key role in an exciting new initiative? We are seeking a Band 3 Administrator to support the delivery of a groundbreaking Elective Recovery Initiative that will help patients make informed choices about where and when they receive care.

This is a 24month fixed term full time position - 37.5hours per week.

Shift Pattern, cover will be required during core hours - 9am till 5pm or 10am - 6pm

This role is pivotal in facilitating patient choice, working closely with the internal DrDoctor team, the Operational Performance Team, and the Integrated Care Board (ICB) to ensure a smooth and efficient process.

This is a fantastic opportunity to be a key player in a high-profile project that will improve patient choice and drive forward elective recovery. If you are passionate about making a difference and have the skills to excel in this role, we'd love to hear from you!

Apply today and be part of a team shaping the future of patient care

Main duties of the job

What You'll Be Doing:

Providing high-quality administrative support for the Elective Recovery Initiative

Coordinating with internal and external stakeholders to ensure patients are supported in making informed choices

Managing and maintaining IT systems related to patient pathways

Working collaboratively with teams while also using your initiative to solve problems independently

Supporting reporting and data management to help drive the success of the programme

What We're Looking For:

Strong organisational skills with the ability to manage multiple tasks

A patient-focused approach with excellent communication skills. You will need to be able to clearly articular information to patients as well as external providers/hospital, therefore must be confident when speaking directly and digitally to key stakeholders

Confidence in working with IT systems and data entry

The ability to work both independently and as part of a team

A proactive mindset, keen to contribute to an exciting and evolving initiative

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

27 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

304-9002616

Job locations

163 Yardley Green

163 Yardley Green Road, Bordesley Green

Birmingham

West Midlands

B9 5PU


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of using IT systems

Desirable

  • *Experience of working in a busy environment
  • *Experience of working in Healthcare

Additional Criteria

Essential

  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites

Desirable

  • *Ability to work under pressure and deal with stressful situations
Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of using IT systems

Desirable

  • *Experience of working in a busy environment
  • *Experience of working in Healthcare

Additional Criteria

Essential

  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites

Desirable

  • *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

163 Yardley Green

163 Yardley Green Road, Bordesley Green

Birmingham

West Midlands

B9 5PU


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

163 Yardley Green

163 Yardley Green Road, Bordesley Green

Birmingham

West Midlands

B9 5PU


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Rania Daya

Rania.Daya@uhb.nhs.uk

Details

Date posted

27 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

304-9002616

Job locations

163 Yardley Green

163 Yardley Green Road, Bordesley Green

Birmingham

West Midlands

B9 5PU


Supporting documents

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