Band 3 Endoscopy Booking Co-ordinator
The closing date is 18 June 2025
Job summary
An exciting opportunity has arisen to work in the fast paced and busy Waiting List Booking Teams based at Queen Elizabeth Hospital.
As part of a large team of Waiting List Co-ordinators, the post holders will individually manage the elective waiting lists for specialities. Booking pre-operative appointments for patients ensuring they are fit and ready to book their TCI appointment for diagnostics or treatment pathway. The main activity is to ensure theatre lists are fully utilised adhering to the RTT Access Policy and Elective Booking process and ensuring targets are met for Cancer cases and long waiters. The post holder will also answer telephone queries from patients, working closely with all internal and external stakeholders for a successful patient pathway experience.
Main duties of the job
*Create documents / spreadsheets / reports as required using IT Systems
* Use Trust systems to input electronic data as required
* To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
* Receiving and dealing with telephone enquiries as appropriate
* To maintain diaries as required
* Input and look up data on Trust IT systems in accordance with Trust policy
* Analyse and extract complex data sets from a number of different sources
* To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work
* Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department
*Liaise with staff and service users and external agencies to provide a point of contact for service users
* To provide a point of contact for service users
* Liaise with other departments / teams as appropriate
* Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary
* Escalate conflict situations where necessary
* Accurately record telephone messages and other enquiries and refer as appropriate
* Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
11 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,169 to £25,674 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-1093803
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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