University Hospitals Birmingham NHS Foundation Trust

Band 3 Dermatology Administrator

The closing date is 12 June 2025

Job summary

An exciting opportunity has arisen to work across the Dermatology department. We are seeking a dedicated and organised Biologics/Dermatology Administrator to join our team. The successful candidate will be predominately based at our Solihull site and will play a crucial role in managing patient data, prescriptions, and liaising with internal and external stakeholders to ensure smooth and efficient biologic treatment delivery along with general administrative duties within the Dermatology department as required.

The post is for 18.75 hours per week.

As well as being part of the busy department, you will be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role. Knowledge of UHB Trust IT systems preferable but not essential.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism. We would require a strong communicator and dedicated team player.

We can offer you a friendly and supportive work environment. If this sounds like the role for you then please apply or email for more information. For any informal enquiries please contact Sarah Dowse on 07583279188 or sarah.dowse2@uhb.nhs.uk

Main duties of the job

Key Responsibilities:

*Data Management: Maintain accurate and up-to-date patient records, including medication details and treatment plans.

*Clinic Management: booking of all appointments ensuring all clinical are utilised fully and managing the Biologics waiting list.

*Prescription Handling: Collate, verify, and manage biologic prescriptions, ensuring timely delivery to patients.

*Patient Communication: Respond to patient queries regarding their biologic treatment, building trust and ensuring their understanding.

*Liaison: Collaborate with Dermatology consultants, nurses, pharmacists, and homecare companies to facilitate seamless treatment pathways.

*Organisation: Prioritise tasks, manage time effectively, and maintain a high level of accuracy and attention to detail.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,169 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-9009191

Job locations

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of using IT systems

Desirable

  • *Experience of working in a busy environment
  • *Experience of working in Healthcare

Additional Criteria

Essential

  • *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • *Good keyboard/ IT skills
  • *Good organisation skills and ability to multitask
  • *Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
  • *Ability to problem solve
  • *Understand confidentiality and apply the principles in every day working practice
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with stressful situations and sensitive issues
  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites

Desirable

  • *Ability to work under pressure and deal with stressful situations
Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of using IT systems

Desirable

  • *Experience of working in a busy environment
  • *Experience of working in Healthcare

Additional Criteria

Essential

  • *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • *Good keyboard/ IT skills
  • *Good organisation skills and ability to multitask
  • *Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
  • *Ability to problem solve
  • *Understand confidentiality and apply the principles in every day working practice
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with stressful situations and sensitive issues
  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites

Desirable

  • *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Sarah Dowse

sarah.dowse2@uhb.nhs.uk

07583279188

Details

Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,169 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-9009191

Job locations

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL


Supporting documents

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