Band 4 Medical Secretary Supervisor - Trauma & Orthopaedics

Job summary

An exciting opportunity has arisen to join the Trauma and Orthopaedic Medical Secretaries. We are looking for an enthusiastic person who would like to make a positive impact to the department and to better patient care. The main tasks include typing letters, taking telephone queries and dealing with patient requests via telephone, updating clinic outcomes when required, liaising with the Trauma & Orthopaedic Booking Team, folding letters and sending them out in the post, scanning, cancelling activity for consultant leave and ad-hoc duties as required.

The post holder will provide a comprehensive and efficient secretarial service to the Consultant(s) and their medical team. By personally assisting with the administrative workload, the Medical Secretary will enable the Consultant(s) to optimise clinical commitment.

Proficiency in word and outlook and be efficient / experienced in the taking and transcribing minutes of meetings is an essential requirement.

The post holder will be based at Solihull Hospital.

Main duties of the job

Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate

To provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome

Provide effective communication and problem solving both face to face and via telephone

Ability to make decisions and take actions relating to enquiries

Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales

Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct

Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services

To carry out any other secretarial duties including faxing, photocopying, emailing, maintaining and arranging repair of office equipment where necessary

Provide reciprocal cover for secretarial Team during annual leave and sickness absence

To transcribe from digital audio, letters, reports and minutes in a timely manner

Request, report back to medics and chase tests as required

To undertake validation of data and provide assurance

Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce letters, presentations, reports and other relevant correspondence

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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