Band 2 Ward Clerk - Patient Administration

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

An opportunity has arisen for an enthusiastic individual to apply for a position as a part time band 2 Ward Clerk based at QE, within the Informatics & Patient Administration Directorate (Corporate).

This is 26.5 hours per week, 0800-1600 - working four (4) days then having four (4) days off.

The hours and days are non-negotiable due to service need.

Main duties of the job

As a Ward Clerk you will be based on a busy main reception desk on a ward. The role will consist of a strong emphasis on data quality, customer service, meeting and greeting patients, visitors and staff, taking a lead role in maintaining accurate patient notes and data on the Trust electronic patient administration system (PAS) Oceano at all times. To be the first point of contact in welcoming and answering patients / visitor queries on the ward, answering telephones. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork, there is an expectation for you to help cross cover wards as and when required as well as move wards if needed to help maintain our service commitments.

There is a keen focus on the Trusts Vision & Values are essential and you are expected to adhere to these at all times.

Please direct all enquiries to Maureen Bramble via E-mail Maureen.Bramble@uhb.nhs.uk or telephone ext 17161.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

04 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-1085286

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C)
*Previous clerical experience working in a customer facing environment

Desirable

*Customer Service level 2

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of using IT systems

Desirable

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Ability to travel to multiple sites
*Ability to handle cash & valuables
*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C)
*Previous clerical experience working in a customer facing environment

Desirable

*Customer Service level 2

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of using IT systems

Desirable

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of working in a busy environment
*Experience of working in Healthcare

Additional Criteria

Essential

*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Ability to travel to multiple sites
*Ability to handle cash & valuables
*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.